Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

You are in: > Home > Themes

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

Responding to change: evolving to meet the needs of multichannel shoppers

Linked InTwitterFacebookeCard

In today’s InternetRetailing newsletter we’re watching with interest at how different industries are adapting to customers’ changing behaviour. We report as retail operator Hammerson says that consumers’ appetite for multichannel shopping, coupled with brands selling direct, is helping to drive up rents in its shopping centres.

We also report on new approaches to making payment simpler in the restaurant sector, while a new study suggests consumers now expect personalised offers.

What consumers’ expect is changing fast: convenience is now the mantra for many retailers and that’s reflected in today’s stories, whether it’s about frictionless in-store experiences, or the convenience of paying and leaving – without waiting for the bill. It’s also about personalisation, with experiences that are relevant for shoppers. That importance of the customer experience is something that upmarket car company Bentley has recognised in its new-look Bentley Collection website.

In today’s IRX 2018 preview we look at some of the practicalities from the retailer’s point of view. We hear from Daniel Infanger of Conrad on the challenges - and opportunities of expanding into international markets.

Today’s guest comments comes from Terry Hunter of Astound Commerce who considers the benefits of my cloud for today’s retailers in delivering the experience that customers now expect.

Webinars

Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.

 

Linked InTwitterFacebookeCard
Add New Comment
LoginRegister

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter