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RetailX Brand Index 2019

RetailX Brand Index 2019

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Almost half of UK consumers use retailers’ apps for notifications about promotions, study finds

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Apps are increasingly being used by shoppers as the means to get promotional info from retailers
Apps are increasingly being used by shoppers as the means to get promotional info from retailers

Nearly half of UK consumers who use retailers’ apps do so to get notifications about promotions, finds a study my GlobalData.

 

This is good news for retailers, who should ensure their apps include this functionality to promote discounted products and encourage browsing, says analytics company’s latest report.

How UK shoppers use retailer apps
How UK shoppers use retailer apps

Hannah Thomson, Senior Retail Analyst at GlobalData, comments: “The popularity of this feature among consumers suggests that this form of communication may be more effective than the more-established method of an email newsletter. Retailers must however ensure their apps deliver the functionality consumers value, such as the ability to make and save wishlists and to give updates on deliveries, as limited storage on mobile devices means consumers are selective about which apps they install.”

 

Retailers which can encourage shoppers to use their apps can expect to pick up additional spend on impulse purchases. 53.3% of consumers agreed that most purchases made using smartphones were impulse buys.

 

Thomson adds: “This will benefit retailers of discretionary products, such as fashion and decorative homewares. However, the benefits for retailers specialising in larger-ticket items will be limited, with consumers more cautious about using mobile devices for these purchases, and 78.9% agreeing that for categories such as furniture or electricals, they prefer to use a laptop or desktop, as they can see the product details and imagery more clearly.”

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