Thomas Cook said today it would close 21 stores, reducing its store estate to 566, as more of its business moves online. Last year, said the travel company, 64% of its UK bookings took place online, and ecommerce sales are growing by 30% a year
Mike Ashley’s Sports Direct business today made its latest bid to take control of Debenhams, moments after the department store group unveiled plans for a £200m rescue deal that would give existing lenders more control over the business
Next today set out how it sees its business changing in the longer term as sales continue their historic move from the store to online. The update came as the fashion-to-homewares retailer, ranked Leading in IRUK Top500 research, reported full-year figures.
February’s unexpectedly warm weather inspired a revival in online retail sales last month, as the industry recorded its strongest growth in six months, according to the IMRG Capgemini eRetail Sales Index
Department stores face a special challenge in the changing retail environment – with brands able to sell directly, they need to focus on experience and customer experience to stay relevant. And analysts at Forrester believe they know how to make it happen.