The latest predictions suggest almost £5bn will be spent on retail goods during the course of Black Friday in the UK. But the effect of peak spending may be already being felt. We consider the evidence.
Record proportions of food and clothing sales took place online in September, compared to the same month last year, the latest ONS report suggests. But IMRG detects slowing growth in online sales at the same time.
Poor attempts at personalisation are having an adverse impact on customer experience – and 40% of consumers will shun brands that send irrelevant messages and offers, but support the case for AI, as 47% state they are happy for intelligent technology to improve the offers they receive
Footasylum saw sales grow quickly online and in its stores in the first half of its financial year. But it turned in a bottom-line loss as it sold more products in its stores at a discount, and as it invested for a future in which it aims to make half of its income via online and wholesale.
Following a successful trial over the summer with very.co.uk, parcel carrier Yodel has launched Inflight, a new set of features that will allow customers to amend their delivery preferences online or via the Yodel mobile app, up to an hour before delivery is due.
Falling footfall on the UK’s high streets is not all about retail moving online, according to analysis of the latest BRC-Springboard figures. Rather, it’s about challenged consumers not spending, either online or in stores
’[Alibaba’s] mission is to make it easy to make businesses anywhere. We’ve been helping businesses in the UK and Nordics launch in China,’ said David Lloyd managing director, UK and Nordics of Alibaba.