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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Themes

Carpetright closes stores and invests online as losses widen to £11.7m

Carpetright closes stores and invests online as losses widen to £11.7m


Harts of Stur sees mobile revenue jump by third by combining heritage with mobile

Harts of Stur sees mobile revenue jump by third by combining heritage with mobile


Waitrose & Partners puts ‘farmbots’ to work   

Waitrose & Partners puts ‘farmbots’ to work  


THIS WEEK IN PEAK Store visitor numbers fall in November, with December also expected to be down

THIS WEEK IN PEAK Store visitor numbers fall in November, with December also expected to be down


Consumers quick to abandon poor mobile shopping experiences – and never come back, study finds

Consumers quick to abandon poor mobile shopping experiences – and never come back, study finds


Tesco spin-off Jack’s opens its doors with free mobile ‘Smart Shop’ app

Tesco spin-off Jack’s opens its doors with free mobile ‘Smart Shop’ app


Shopping on mobiles now accounts for one quarter of all spending – at the expense of stores

Shopping on mobiles now accounts for one quarter of all spending – at the expense of stores


MediaMarktSaturn pilots cashierless – but not frictionless – store over Christmas

MediaMarktSaturn pilots cashierless – but not frictionless – store over Christmas


THIS WEEK IN PEAK Measuring the Amazon factor

THIS WEEK IN PEAK Measuring the Amazon factor


UK retail now sees more money spent online than on the high street: study

UK retail now sees more money spent online than on the high street: study

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