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Four ways shopper behaviour is changing

Four ways shopper behaviour is changing


Newly-formed Ocado Retail joint venture highlights the customer experience as it reports first results

Newly-formed Ocado Retail joint venture highlights the customer experience as it reports first results


How Dunelm focused on customer experience and grew profitable sales online and in-store

How Dunelm focused on customer experience and grew profitable sales online and in-store


Twitter and Facebook worst channels for retail customer experience, research finds

Twitter and Facebook worst channels for retail customer experience, research finds


Flawed customer experiences cost British retailers £102 billion

Flawed customer experiences cost British retailers £102 billion


PREDICTIONS 2019 What does the coming year hold for the customer experience?

PREDICTIONS 2019 What does the coming year hold for the customer experience?


Consumers quick to abandon poor mobile shopping experiences – and never come back, study finds

Consumers quick to abandon poor mobile shopping experiences – and never come back, study finds


Ocado says new customer experience technology means faster responses to shoppers’ queries

Ocado says new customer experience technology means faster responses to shoppers’ queries


Retailers failing to make mobile consumers happy, research finds on World Smile Day

Retailers failing to make mobile consumers happy, research finds on World Smile Day

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