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EDITORIAL Time for retail to get creative

EDITORIAL Time for retail to get creative

20 Aug 2019by Paul Skeldon
Click and Collect has always, to me at least, seemed to be something of an anachronism in the internet age. Yet, it has been a big part of the ecommerce world for many years. Now retailers have to use it and other experiences to get creative
click and collectIndustryLocationMarketingstrattechTechnology
UK shoppers leave £228m of goods clicked but uncollected, costing retailers dear and harming footfall

UK shoppers leave £228m of goods clicked but uncollected, costing retailers dear and harming footfall

20 Aug 2019by Paul Skeldon
As many as 72% of retailers see Click & Collect services as a solution to drive high street footfall, yet, UK shoppers are leaving as much as £228 million worth of items uncollected each year
click and collectCustomerLocationOperations and Logistics
SME online retailers embracing new technologies to drive growth, loyalty and meet demands of today’s shoppers, study finds

SME online retailers embracing new technologies to drive growth, loyalty and meet demands of today’s shoppers, study finds

19 Aug 2019by Paul Skeldon
Small and independent online retailers in the UK are increasingly open to new technologies and innovation to help drive growth over the next year, a study has revealed
PaymentSMEsStrategy & InnovationStrategy and InnovationTechnology
Online used car marketplace backed by VW and Daimler launches in UK

Online used car marketplace backed by VW and Daimler launches in UK

19 Aug 2019by Paul Skeldon
A new online marketplace for used cars has gone live in the UK – heycar.co.uk
BrandscarsDaimlerMarketplacesVW
INTERVIEW Made.com: designing for the digital generation

INTERVIEW Made.com: designing for the digital generation

19 Aug 2019by Emma Herrod
Annabel Jack, chief commercial cfficer at Made.com, spoke to Emma Herrod about how the company is connecting with millennials online and through its expanded showroom
Made.com
Informed consent: how GDPR has changed the way retailers engage with their customers

Informed consent: how GDPR has changed the way retailers engage with their customers

19 Aug 2019by Chloe Rigby
Just as today’s shoppers are using an ever wider variety of channels to buy through, so retailers are also using an ever wider variety of channels to get in touch and engage with shoppers. The technology is there to allow them to send messages via email and text, as well as getting in touch by post. They’re able to send notifications direct to those that have downloaded their app.But today they are operating in an environment that’s been radically changed by GDPR regulations
GDPR
IREU Top500 How leading European retailers respond to shoppers' expectations of delivery, collection and returns

IREU Top500 How leading European retailers respond to shoppers' expectations of delivery, collection and returns

19 Aug 2019by Penelope Ody
When it comes to receiving their online shopping orders, consumers now always expect speed and convenience. Leading retailers in the IREU Top500 Operations & Logistics Performance Dimension have responded by upping their game, with a steady growth in next-day and nominated-day options, as well as same-day click and collect
Operations and Logistics
Four ways to boost brand engagement

Four ways to boost brand engagement

16 Aug 2019by Chloe Rigby
Retailers that take the time to strike up and engage in conversations with existing and potential customers stand out in the IRUK Top500 Brand Engagement Report 2019. For by providing information or inspiration that’s of real value to the people considering buying their products, these traders make it that bit more likely that shoppers will buy. Here, Chloe Rigby outlines four highly-practical approaches that leading retailers are taking as they find new ways to open conversations with customers
BirchboxDebenhamseBayEtsyGrazeIRUK Top500LululemonMarks & Spencer
EDITORIAL Asda results show how food inflation is starting to bite

EDITORIAL Asda results show how food inflation is starting to bite

15 Aug 2019by Paul Skeldon
Office for National Statistics (ONS) figures have made for sober reading in recent months, however figures for the quarter ended in July show some unexpected good news for, of all things, department stores
AsdaIndustryONSresults
Online and department stores see growth in Q2 to July as ONS says overall trend is toward retail growth

Online and department stores see growth in Q2 to July as ONS says overall trend is toward retail growth

15 Aug 2019by Paul Skeldon
In the three months to July 2019, the quantity bought in retail sales increased by 0.5% when compared with the previous three months, with online accounting for 19.9% of total retailing compared with 18.9% in June 2019
figuresIndustryinudstryLocationONS

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