How will retail change and develop in 2019? We hear from industry insiders and share their predictions for the year ahead. This ongoing series focuses on a different theme each time. Today we’re looking at augmented reality, a technology that is currently mostly used by retailers in their mobile apps to enable shoppers to see how products might look either on them or in their homes, and at image and voice search, both as yet used by a minority of retailers to make it easier for shoppers to find