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Themes

PREDICTIONS 2020 Focus on the customer experience

PREDICTIONS 2020 Focus on the customer experience


PREDICTIONS 2020 Shopping across channels

PREDICTIONS 2020 Shopping across channels


PREDICTIONS 2020 Changing approaches to customer data

PREDICTIONS 2020 Changing approaches to customer data


2020 VISIONS Six security risks across retail and ecommerce for the year ahead

2020 VISIONS Six security risks across retail and ecommerce for the year ahead


GENERAL ELECTION 2019 What might the result mean in practice for retailers?

GENERAL ELECTION 2019 What might the result mean in practice for retailers?


PEAK 2019 Online pre-Christmas discounting continues while returns could peak today

PEAK 2019 Online pre-Christmas discounting continues while returns could peak today


85% of the world’s grocery businesses lack the ability to monetise their data and drive customer experience, study shows

85% of the world’s grocery businesses lack the ability to monetise their data and drive customer experience, study shows


Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals

Growth vs sustainability: Zalando makes “compromise on economics” for new environmental goals


Two ways Sainsbury’s is using data to give shoppers what they want

Two ways Sainsbury’s is using data to give shoppers what they want


Yoox Net-A-Porter follows H&M into Chinese online market with Tmall store

Yoox Net-A-Porter follows H&M into Chinese online market with Tmall store

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