For us in the West, New Year feels like a distant memory. But, while we’re in the midst of ‘Dry Veganuary’, celebrations in China are just about to kick off, says Myles Dawson of Adyen, who has advice on how to win customers from shoppers during Chinese New Year – and beyond

IRC 2019 PREVIEW The countdown is on for this year’s conference

04 Oct 2019by Chloe Rigby

The October 10 event, to be held at the Business Design Centre, in Islington, London, features a line-up of speakers from brands as varied as Liberty London, Adidas, Made.com, Watch Shop and Pernod Ricard UK

Brands Conference Customer Ecommerce Events Focus Industry Manager Retailer Technology The Customer UK Workshop

IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first

17 Sep 2019by Chloe Rigby

We’re looking ahead to IRC 2019 in a series of interviews and previews. Today we hear from Chris Conway, head of ecommerce at The Co-operative Group

Conference Customer Ecommerce Events Focus Interviews Other People Product Retailer Software The Customer

IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

09 Aug 2019by Chloe Rigby

We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we hear from Robin Phillips of Watch Shop about how the retailer approaches new markets

Brands Conference Customer Delivery EU Europe Events International Interviews Marketplaces Merchandising Other People Product Retailer Selling Technology The Customer UK

IRC 2019 PREVIEW The customer expectations conference

02 Aug 2019by Chloe Rigby

We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we focus on the customer expectations conference

Conference Customer Delivery Events Focus Industry Interviews Region Technology The Customer

Sir John Timpson on the challenges facing the high street

01 Mar 2019by Emma Herrod

“I wouldn’t expect 2019 to be worse than 2018, but who knows,” Sir John Timpson told InternetRetailing editor Emma Herrod as he took stock of retail today.

Analyst Brands Clothing Consultancy Customer Data Delivery Ecommerce Events Focus Location Marketing Merchandising Mobile Online Other Payment Peak People Product Research Retailer Selling Technology The Customer UK

International research update: from how more international shoppers bought from UK merchants this Christmas, to how more UK merchants offered international currencies

12 Feb 2019by Chloe Rigby

Two pieces of research, from Global-e and Visualsoft, suggest shoppers are becoming more willing to buy across borders from the UK – while more retailers are offering international payment choices

Agency Data Ecommerce Events International Online Other Payment Peak Research Retailer UK

INTERVIEW Angus Thirlwell of Hotel Chocolat on bridging the online imagination gap

20 Nov 2018by Sasha Fedorenko

Angus Thirlwell, chief executive and co-founder of Hotel Chocolat says physical stores should carry an extra element that online stores aren’t able to deliver in order to be truly omnichannel. "The question we asked when we were considering opening our first physical store: what is it going to bring that we can’t already do with our online model? That question is very valid today."

Events Focus Industry Online People Physical Store Product Selling Strategy and Innovation

Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

18 Oct 2018by Chloe Rigby

Record proportions of food and clothing sales took place online in September, compared to the same month last year, the latest ONS report suggests. But IMRG detects slowing growth in online sales at the same time.

Brands Clothing Customer Department Store Events Jewellery Mobile Online People Press Retailer UK

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GUEST ANALYSIS Three ways to win shoppers during Chinese New Year (and beyond)