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IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first

IRC 2019 INTERVIEW Chris Conway of The Co-operative Group on putting the customer first

17 Sep 2019by Chloe Rigby
We’re looking ahead to IRC 2019 in a series of interviews and previews. Today we hear from Chris Conway, head of ecommerce at The Co-operative Group
ConferenceCustomerEcommerceEventsFocusInterviewsOtherPeopleProductRetailerSoftwareThe Customer
IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

09 Aug 2019by Chloe Rigby
We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we hear from Robin Phillips of Watch Shop about how the retailer approaches new markets
BrandsConferenceCustomerDeliveryEUEuropeEventsInternationalInterviewsMarketplacesMerchandisingOtherPeopleProductRetailerSellingTechnologyThe CustomerUK
IRC 2019 PREVIEW The customer expectations conference

IRC 2019 PREVIEW The customer expectations conference

02 Aug 2019by Chloe Rigby
We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we focus on the customer expectations conference
ConferenceCustomerDeliveryEventsFocusIndustryInterviewsRegionTechnologyThe Customer
Sir John Timpson on the challenges facing the high street

Sir John Timpson on the challenges facing the high street

01 Mar 2019by Emma Herrod
“I wouldn’t expect 2019 to be worse than 2018, but who knows,” Sir John Timpson told InternetRetailing editor Emma Herrod as he took stock of retail today.
AnalystBrandsClothingConsultancyCustomerDataDeliveryEcommerceEventsFocusLocationMarketingMerchandisingMobileOnlineOtherPaymentPeakPeopleProductResearchRetailerSellingTechnologyThe CustomerUK
International research update: from how more international shoppers bought from UK merchants this Christmas, to how more UK merchants offered international currencies

International research update: from how more international shoppers bought from UK merchants this Christmas, to how more UK merchants offered international currencies

12 Feb 2019by Chloe Rigby
Two pieces of research, from Global-e and Visualsoft, suggest shoppers are becoming more willing to buy across borders from the UK – while more retailers are offering international payment choices
AgencyDataEcommerceEventsInternationalOnlineOtherPaymentPeakResearchRetailerUK
INTERVIEW Angus Thirlwell of Hotel Chocolat on bridging the online imagination gap

INTERVIEW Angus Thirlwell of Hotel Chocolat on bridging the online imagination gap

20 Nov 2018by Sasha Fedorenko
Angus Thirlwell, chief executive and co-founder of Hotel Chocolat says physical stores should carry an extra element that online stores aren’t able to deliver in order to be truly omnichannel. "The question we asked when we were considering opening our first physical store: what is it going to bring that we can’t already do with our online model? That question is very valid today."
EventsFocusIndustryOnlinePeoplePhysical StoreProductSellingStrategy and Innovation
Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

Online claims a greater share of food and fashion sales in September – while online spending growth slows: ONS and IMRG

18 Oct 2018by Chloe Rigby
Record proportions of food and clothing sales took place online in September,  compared to the same month last year, the latest ONS report suggests. But IMRG detects slowing growth in online sales at the same time.
BrandsClothingCustomerDepartment StoreEventsJewelleryMobileOnlinePeoplePressRetailerUK
UK ecommerce growth slumped after England was knocked out of the World Cup: IMRG

UK ecommerce growth slumped after England was knocked out of the World Cup: IMRG

21 Aug 2018by Chloe Rigby
Online spending slumped after England was knocked out of the World Cup, says the IMRG, in figures released today. As a result, online sales grew by just 10%, overall, in July, compared to the same time last year, according to the IMRG Capgemini e-Retail Sales Index for the month.
ClothingCustomerDataEcommerceEventsFocusGardenOnlinePeakPeopleUKViews
EDITORIAL Leading IRUK Top500 retailers are becoming casualties as the way consumers shop changes

EDITORIAL Leading IRUK Top500 retailers are becoming casualties as the way consumers shop changes

17 Aug 2018by Sasha Fedorenko
Today we report as House of Fraser takes its website offline and cancels outstanding orders and deliveries, a week into its ownership by Sports Direct and as Homebase plans to close 42 stores as part of its CVA.
BrandsCustomerDataEditorialEventsFocusIndustryIREU Top500MarketingMobileOnlinePodcastStrategy and InnovationWebinarWebinars

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