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Online stores that used text messages to chat directly with customers see retention grow by as much as 25%

Online stores that used text messages to chat directly with customers see retention grow by as much as 25%

22 Jul 2021by Paul Skeldon
Brands that use text messages to speak to their customers build better relationships and improve retention, with average lifetime value (LTV) rising by as much as 25% when SMS is used for two-way communication
EngagementGrowth 2000MarketingMobileSMSText
eBay UK records a 237% boom in small shops starting up on its marketplace, launches new support package to power small businesses

eBay UK records a 237% boom in small shops starting up on its marketplace, launches new support package to power small businesses

21 Jul 2021by Paul Skeldon
Hundreds of thousands of new “pandemic startups” have sprung up on eBay UK, with the marketplace recording a 237% rise in new small businesses joining the platform since the start of the pandemic – one every two minutes
eBaygrowthGrowth 2000Marketplaces
Flooring Superstore continues to expand range of sustainable flooring offerings, forms four new partnerships

Flooring Superstore continues to expand range of sustainable flooring offerings, forms four new partnerships

21 Jul 2021by Paul Skeldon
Flooring Superstore, one of the fastest growing retailers of residential flooring, has expanded its range of sustainable products, including rugs and runners made from recycled t-shirts, as well as a new range of eco-friendly carpets manufactured from plastic rescued from the ocean
Flooring SuperstoreGrowth 2000IndustryrecycledSustainability
56% of UK hauliers ‘considering operations move to the EU’ to combat border delays and driver shortages

56% of UK hauliers ‘considering operations move to the EU’ to combat border delays and driver shortages

14 Jul 2021by Paul Skeldon
A perfect storm of red tape, driver shortages and other Brexit issues threaten retail, food, farming and gardening industries as haulage demand surges 120% in 2021 – and hauliers are looking at moving to the EU to alivate the problem
BrexitDeliveryGrowth 2000Growth 3000 EuropeInternationalOperations and Logistics
Yodel launches consumer to consumer service, expanding its offering to the back-bedroom ecommerce market

Yodel launches consumer to consumer service, expanding its offering to the back-bedroom ecommerce market

14 Jul 2021by Paul Skeldon
Yodel is tapping into the growth in back-bedroom ecommerce with the launch of a new consumer-to-consumer service, via Yodel Direct, following a record year of growth for online retail
DeliveryGrowth 2000
Marketplaces clear winner as 51% of post-pandemic retail set to take place online online

Marketplaces clear winner as 51% of post-pandemic retail set to take place online online

07 Jul 2021by Paul Skeldon
More than 40% of all online spending globally is taking place on marketplaces post-pandemic, with online set to account for 51% of all retail sales this year, a global consumer study has found
DeliveryGrowth 2000Growth 3000 EuropeIndustryMarketplacesomni-channelResilienceTechnology
Flooring Superstore expands sustainable product offering as it moves into homewares

Flooring Superstore expands sustainable product offering as it moves into homewares

07 Jul 2021by Paul Skeldon
Flooring Superstore is tapping into the burgeoning market for sustainable homewares by expanding its range of sustainable products to include rugs and runners made from recycled t-shirts and a new range of eco-friendly carpets made from plastic rescued from the ocean
Growth 2000IndustrySustainability
UK consumers want a ‘connected shopping’ experience, with mobile-friendly tech set to draw them back to the high street

UK consumers want a ‘connected shopping’ experience, with mobile-friendly tech set to draw them back to the high street

07 Jul 2021by Paul Skeldon
UK shoppers are more inclined to continue to shop online in the coming year than in any other country – and they are going to be using their mobiles to help them when they do head in store
Growth 2000Growth 3000 EuropeLocationMobile
Art retailer Murus Art uses AR to bring affordable art from online to the walls of the people

Art retailer Murus Art uses AR to bring affordable art from online to the walls of the people

07 Jul 2021by Paul Skeldon
Murus Art, a self-proclaimed “disruptive online art retailer”, has launched an augmented reality (AR) experience to enable customers to try out and buy art from their home
ARartaugmented realityGrowth 2000IndustryMobileTechnology
Revolution Beauty Group capitalises on online growth with AIM floatation

Revolution Beauty Group capitalises on online growth with AIM floatation

30 Jun 2021by Paul Skeldon
Revolution Beauty Group, a multi-brand, multi-category, multi-channel mass beauty retailer is set to float on AIM on the London Stock Exchange
CosmeticsGrowth 2000IndustryRevolution Beauty

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