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ScS shows huge swings that lockdown brought to its business

ScS shows huge swings that lockdown brought to its business

30 Jul 2020by Chloe Rigby
ScS today showed the huge swings lockdown brought to its business as it gave early sight of its full-year figures in a trading update
AO adopts AI in its mobile division to continue customer service-led growth

AO adopts AI in its mobile division to continue customer service-led growth

29 Jul 2020by Paul Skeldon
AO, the UK’s largest online electricals retailer, continues its quest to drive growth through exceptional customer service, by applying artificial intelligence (AI) to better segment and target customers to its mobile business AO Mobile.
IndustryMarketingMobileResilienceStrategy & InnovationStrategy and InnovationTechnology
Bazaarvoice adds Curalate’s visual commerce solutions as Gen Z brings social, influence and images together

Bazaarvoice adds Curalate’s visual commerce solutions as Gen Z brings social, influence and images together

08 Jul 2020by Paul Skeldon
Tapping into a 17% increase in photos and videos in reviews, along with Gen Z increasingly shopping via social media, review and UGC platform Bazaarvoice has acquired Curalate to create visual-UGC-social influencer solution.
MarketingMobileSocial CommerceStrategy and InnovationTechnology
Discounting and loyalty drive post-COVID sales – but how do you engage shoppers that hate loyalty cards?

Discounting and loyalty drive post-COVID sales – but how do you engage shoppers that hate loyalty cards?

08 Jul 2020by Paul Skeldon
With many brands and retailers turning to discounting, promotions and offers to coax post-lockdown shoppers back into store, retailers face the challenge of getting shoppers to actually use discounts and to take-up loyalty offers.
Growth 2000MarketingMobileResilience
John Lewis appoints Pippa Wicks to the job of ensuring its department stores stay relevant post-Covid 19

John Lewis appoints Pippa Wicks to the job of ensuring its department stores stay relevant post-Covid 19

26 Jun 2020by Chloe Rigby
Covid-19CustomerDepartment StoreEventsGardenMarketingMerchandisingOnlineOtherPeopleProductsRetailerUK
Smartphones drive UK internet use to an all-time high: what does it mean for retailers?

Smartphones drive UK internet use to an all-time high: what does it mean for retailers?

24 Jun 2020by Paul Skeldon
More than four fifths of consumer time spent online is now done on a smartphone – and that was before the coronavirus pandemic – and is causing a shift in consumer behaviour.
CustomerMarketingMobile
How THG Ingenuity is working with beauty brands from Elemis to Burt’s Bees to to sell direct to customers

How THG Ingenuity is working with beauty brands from Elemis to Burt’s Bees to to sell direct to customers

22 Jun 2020by Chloe Rigby
The Hut Group today announced it had won new contracts worth more than £100m to help beauty brands including Elemis and Burt’s Bees sell directly to shoppers online.
BrandsDataDeliveryEcommerceEuropeInternationalMarketingOnlinePaymentProductTechnologyUK
Half of UK shoppers unwilling to share their personal data with retailers – but still want a personal experience

Half of UK shoppers unwilling to share their personal data with retailers – but still want a personal experience

17 Jun 2020by Paul Skeldon
Half of UK consumers are unwilling to share their personal data with retailers over concerns about how this is being used, with those aged over 55 revealed to be the least willing to provide any data (56%)
CustomerMarketingMobile
Spanish start-up bank Bnext links mcommerce and banking in new step for both sectors

Spanish start-up bank Bnext links mcommerce and banking in new step for both sectors

10 Jun 2020by Paul Skeldon
Spanish mobile-first ‘neobank’ Bnext is encouraging customers to use its banking service by offering coupons and deals with leading retailers, as the lines between ecommerce and other facets of digital continue to blur.
InternationalMarketingMobilePayment
EDITORIAL Speed is of the essence

EDITORIAL Speed is of the essence

04 Jun 2020by Paul Skeldon
The coronavirus pandemic has seen a rapid change in how people shop. It has ushered in many of the changes retail has been facing over the past few years at break-neck speed. But the pace of change is likely to continue.
MarketingMobile

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