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EDITORIAL AO, Naked Wines and THG report strong pandemic performances – but can it last as the UK starts to emerge from Covid-19?

16 Apr 2021by Chloe Rigby

GUEST COMMENT The who, what and where of personalised service

16 Apr 2021by Lynne Capozzi

GUEST COMMENT Four big ways the big four can win with ecommerce shoppers

15 Apr 2021by Callum Saunders

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As stores reopen, are shoppers returning – and what are the implications for online sales?

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Flash sales, low stock notifications and abandoned basket reminders net UK retailers £3.4bn in lockdown

31 Mar 2021by Paul Skeldon

Standard retailer tactics such as flash sales, left-in basket reminders and targeted CRM campaigns are driving £3.4bn in impulse purchases by UK consumers, helping many retailers stay afloat during the pandemic

Growth 2000 Marketing

What do the latest John Lewis store closures say about the retailer’s multichannel strategy?

25 Mar 2021by Chloe Rigby

The John Lewis Partnership says it’s rebalancing its store estate to reflect the way that customers now want to shop as it announces that eight more stores will not reopen from lockdown. We take a look at the development of its multichannel strategy so far – and where it goes from here

Covid-19 Customer Delivery Department Store Focus Industry Marketing Online Other Products Research Retailer Selling UK

In other news… JD Sports buys central European multichannel retailer; Burberry raises profit expectations – and Royal Mail launches Sunday deliveries for online orders

12 Mar 2021by Chloe Rigby

JD Sports takes next step in global expansion, Burberry sees sales rebound after using digital to drive growth, Royal Mail trials Sunday deliveries for retailers selling online

Brands Clothing Covid-19 Customer Delivery Europe International Marketing Online Other Products Region Research Retailer UK

M&S expands its international ecommerce business to 100 markets as global customers shift online

09 Mar 2021by Chloe Rigby

Marks & Spencer has expanded its international online business to more than 100 markets through 46 flagship websites as customers around the world shift online

Domino’s Pizza reports 94% of UK orders online in 2020 as it focuses on expanding collection

09 Mar 2021by Chloe Rigby

Domino’s Pizza today reports that 94.3% of its UK orders were placed over the internet in its latest financial year, as customers shifted online during the Covid-19 pandemic. Its ecommerce sales grew by 23.9%, with those placed via its app growing by 26.2%. The business is now to focus on improving collection ahead of delivery, and on and expanding via 200 more branches

Gap shifts to digital-first strategy, as 45% of annual sales take place online

05 Mar 2021by Chloe Rigby

Gap Inc has shifted further towards becoming a digital-first business, after a year in which its online sales grew by 54%. Total net sales fell as the group was hit by store closures during Covid-19 lockdowns – and at the bottom line it reported a pre-tax loss of $1.1bn (£0.70bn), 300% down from a profit of $528m (£382.9m) a year earlier

Annual Brands Clothing Covid-19 Customer Ecommerce Europe Industry Marketing Online Other Press Research Resilience Retailer UK

TikTok user spending up by nearly 400% in January 2021 to $128m as it becomes the social site of choice

24 Feb 2021by Paul Skeldon

Despite having a bleak outlook in 2020, with Donald Trump effectively banning it, social media site TikTok ended the year on a high note and has embarked on an upward trajectory in 2021 as it become more popular than Instagram and Facebook

Marketing Mobile Social Commerce TikTok

UK retailers and wholesalers report growing challenges when it comes to imports and exports

15 Feb 2021by Chloe Rigby

A growing number of UK retailers and wholesalers are finding their ability to import and export is challenged as a result of transport costs, customs duties and disruption at the border, official figures suggest

EU Europe International Marketing PR Research UK United Kingdom

Half of UK exporters facing difficulties with post-Brexit rules for trade with European Union countries; a third of UK shoppers now avoid buying from Europe: surveys

11 Feb 2021by Chloe Rigby

Half of UK exporters say they are having difficulties adapting to the new rules for trade with European Union countries; a third of UK shoppers avoid buying from Europe since Brexit: surveys

Google adds ‘about this result’ feature to deliver more info about search results, will retailers benefit?

03 Feb 2021by Paul Skeldon

Google has added a new ‘about this result’ feature to give searchers more information about a search result before they click on it. It means that the search engine automatically presents information from a brand’s Wikipedia listing within the search results to help searchers.

Google Marketing Mobile search

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