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Stores remain key to strong retail even though retail sector sentiment at an ‘all-time low’: Intu

Stores remain key to strong retail even though retail sector sentiment at an ‘all-time low’: Intu

20 Feb 2019by Chloe Rigby
INTERVIEW Angus Thirlwell of Hotel Chocolat on bridging the online imagination gap

INTERVIEW Angus Thirlwell of Hotel Chocolat on bridging the online imagination gap

20 Nov 2018by Sasha Fedorenko
Angus Thirlwell, chief executive and co-founder of Hotel Chocolat says physical stores should carry an extra element that online stores aren’t able to deliver in order to be truly omnichannel. "The question we asked when we were considering opening our first physical store: what is it going to bring that we can’t already do with our online model? That question is very valid today."
EventsFocusIndustryOnlinePeoplePhysical StoreProductSellingStrategy and Innovation
Helen Merriot of EY on 2030 customer expectations: "Buying will be about AI, shopping will be about experience"

Helen Merriot of EY on 2030 customer expectations: "Buying will be about AI, shopping will be about experience"

12 Oct 2018by Sasha Fedorenko
"In the future, there will be a split of the way consumers shop: buying will be about artificial intelligence (AI) enabling automated services and shopping will be about actively seeking experiences," said Helen Merriot, partner at EY.
IndustryMobileOnlinePhysical StoreProductResearchStrategy and InnovationTechnologyUK
GUEST COMMENT The data dance-off for retail’s digital pioneers

GUEST COMMENT The data dance-off for retail’s digital pioneers

10 Aug 2018by John Rakowski
For too long the retail market has been like a school disco. Digital disruptors are owning the dancefloor and traditional bricks and mortar stores sitting awkwardly, waiting for it all to be over.
CustomerDataEcommerceFocusGuest CommentIndustryMobileOnlinePhysical StoreProductSoftwareStrategy and InnovationTechnologyThe Customer

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