When Amazon’s third-quarter results came out last week, most of the focus was on the fact that they posted a fall in net income for the first time in two years. A primary reason for the shortfall was the investment they are currently making in faster delivery, and there was an eye-catching quote on the impact of this shift from chief executive Jeff Bezos: “[A]lthough it’s counterintuitive, the fastest delivery speeds generate the least carbon emissions because these products ship from

Debenhams appoints new chairman to help lead ongoing transformation

25 Oct 2019by Chloe Rigby

Debenhams Group has appointed a new chairman to help guide the multichannel department store as it continues through its turnaround programme

Department Store Industry IRUK Top500 Mobile Online Peak Research Retailer UK

Bonmarché continues to trade as administrators look for buyers

21 Oct 2019by Chloe Rigby

Administrators to Bonmarché are this morning continuing to trade the women’s fashion business as they look for potential buyers.

Customer IRUK Top500 Location Online Research Retailer UK

Promise of minimal change in store or online as John Lewis and Waitrose managements merge

01 Oct 2019by Chloe Rigby

The John Lewis Partnership promises there will be little to no disruption to its shops or websites as it merges the management of John Lewis and Waitrose. Its senior team will be cut by 75 from 225 in order to save £100m through its future partnership programme as managers including Rob Collins, managing director of Waitrose, leave the business

Brands Customer Focus IRUK Top500 Marketing Online Other Research Retailer The Customer UK

Four practical approaches to mobile and cross-channel retailing

28 Aug 2019by Paul Skeldon

With mobile gluing together the whole cross-channel play for all retailers, Paul Skeldon asks what techniques and strategies retailers can implement today around mobile to offer the kind of experience shoppers demand

Location Marketing Mobile Online Other People Research UK

Four approaches to mobile and cross-channel retailing

26 Aug 2019by Paul Skeldon

With mobile gluing together the whole cross-channel play for all retailers, Paul Skeldon asks what techniques and strategies retailers can implement today around mobile to offer the kind of experience shoppers demand

IRUK Top500 Location Mobile Online Performance Dimension Research Technology

IRUK Top500 The rise of direct-selling brands

23 Aug 2019by Chloe Rigby

The rise of direct-selling brands continues in 2019. The IRUK Top500 2019 includes a record number of brands, listed both for their size and for their performance.

Majestic Wine moves out of multichannel to focus online with £100m sale of the Majestic Wine Warehouses business

02 Aug 2019by Chloe Rigby

Majestic Wine said today that it had found a buyer for its store-based Majestic Wine Warehouses business as it pivots the business to focus on its online Naked Wines business

EU Focus IRUK Top500 Online Payment Research Retailer UK

Reach out to customers: is merchandising set for change?

25 Jul 2019by Jonathan Wright

Merchandising is an area where performance has advanced incrementally in recent years. But could the pace of change speed up? Jonathan Wright looks at the numbers

Brands Customer Ecommerce IREU Top500 Merchandising Mobile Product Research Selling

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GUEST ANALYSIS Ultra-fast delivery ‘better for the environment?’ That misses the point