Themes

How Burberry uses digital to drive growth in its multichannel business during lockdown

21 Jan 2021by Chloe Rigby

Burberry this week showed how it uses digital as a ’key driver of growth’ for retail sales

Covid-19 Customer EU Europe Events Online Research Retailer UK

Superdry prioritises online and sustainability in its search for growth

19 Jan 2021by Chloe Rigby

Superdry is now prioritising investment into online and multichannel after a first half in which 50% of its sales were made online. At the same time, ecommerce grew by 49.8% compared to the same time last year. But customers’ shift online was also a move away from shops, where sales fell by 44.8%

Brands Covid-19 Ecommerce EU Europe Focus Marketing Online Other Peak People Product Research Retailer UK

Hotel Chocolat says online sales fully offset Covid-19 store closures

19 Jan 2021by Chloe Rigby

The company says that its multichannel model gave it the flexibility to react when trading restrictions affected its UK stores in November and December

Covid-19 International Online Products Research Retailer Selling UK

Seasalt sees customer demand shift online as stores are disrupted by Covid-19

18 Jan 2021by Chloe Rigby

Seasalt says ecommerce now accounts for 67% of its sales – and that it expects online to remain the dominant channel in its business even once its stores have reopened from lockdown

Clothing Covid-19 Customer Ecommerce Events International Marketplaces Online Research Retailer UK

Dunelm rolls out ‘deliver to car’ click and collect to 170 superstores

18 Jan 2021by Chloe Rigby

Manager Online Peak People Research Retailer Technology UK

N Brown Group sees sales start to recover after pivot towards homewares and gifts

15 Jan 2021by Chloe Rigby

Jacamo and Simply Be owner N Brown Group today says sales are recovering for its key brands after Covid-19 knocked its core clothing market off course last year. The home shopping group has benefited from a pivot towards selling homewares and gifts, which now account for 42% of its sales

Brands Clothing Covid-19 Homeware Industry Online Other Product Research Selling UK

Games Workshop grows its audience and its sales online and across channels despite Covid-19

12 Jan 2021by Chloe Rigby

Games Workshop has grown its audience, sales and profits online and across sales channels despite Covid-19 restrictions restricting its stores in the first half of its financial year

Covid-19 EU Events Online People Products Research Retailer Selling UK Views Workshop

Pets at Home raises profit expectations as sales grow across channels

08 Jan 2021by Chloe Rigby

Pets at Home today raised its profit expectations for its full financial year as sales continued to grow quickly both online and offline in the Christmas quarter of its financial year

Online Opinion People Research Retailer UK

Paperchase says it may go into administration, hours after Lockdown 3.0 comes into force

05 Jan 2021by Chloe Rigby

Paperchase today filed a notice of intention to appoint administrators, hours after the UK’s third lockdown came into force. The move puts in question the future of 173 Paperchase stores – and the jobs of about 1,500 staff – but is intended to give the business time to work out how it can survive long-term

Annual Ecommerce Industry Online Research Retailer Stationery UK

Next fourth-quarter online sales growth comes close to compensating for in-store losses – but full-year profits expected to halve

05 Jan 2021by Chloe Rigby

Shoppers bought so much more online from Next over the peak trading period that the retailer has almost closed the gap left by sales lost in-store as a result of Covid-19 closures. But the shift away from stores is set to cut its pre-tax profits by more than half, the retailer warned today

Clothing Covid-19 Location Online Peak Product Research Retailer Selling UK

Watches of Switzerland online sales grow by 65% as pandemic restrictions limit first-half store trading

Strategy and Innovation17 Dec 2020

Joules says 70% of first half sales took place online – but store closures meant that total sales and profits will be down on last year

Strategy and Innovation08 Dec 2020

PEAK 2020 How couriers and retailers are responding to the ‘exceptionally high’ number of parcels to be delivered this year

Peak11 Dec 2020

Debenhams to start winding down after collapse of sale to JD Sports: how the department store has struggled to stay relevant in the era of digital commerce

Industry01 Dec 2020

Move upmarket through £100m 'elevation without limits' strategy starts to bear fruit for Frasers Group

Strategy and Innovation10 Dec 2020

Payment Revolution: the future of money and crypto adoption in retail - Webinar

Growth and Change: from ‘Baskets’ to ‘Customers’. How PEPCO and Poundland have Flexed and Focused - Webinar

EDITORIAL How Top500 retailers from Burberry to The Works from are targeting digital at a time when online sales are expanding fast but overall sales are falling

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

Spain Top100 Report

Ecommerce grew by 46% in 2020 - its strongest growth for more than a decade – but overall retail sales fell by a record 1.9%: ONS

ANALYSIS How online retailers are responding to new trade barriers affecting their European Union exports