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GUEST COMMENT The new sales funnel: how DTC channels impact purchase decisions

18 Jul 2019by P J Scott

EDITORIAL Prime Day has a lack of experience… but so what?

17 Jul 2019by Paul Skeldon

EDITORIAL Experience-led retail: how retailers from Burberry to Halfords are balancing stores and online

16 Jul 2019by Chloe Rigby

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RetailX Brand Index 2019

The RetailX Top250 Brand Index (RXBX) Report is now in its third year. Based on research conducted for the InternetRetailing Europe Top500, it focuses in on both Europe’s retail brands and consumer brands selling directly to the public.

Operations & Logistics

Strategy & Innovation

Operations and Logistics

HEMA adds AI demand forecasting tools to fulfilment network

Operations and Logistics

Carrefour taps Spanish start-up for 30-minute delivery

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DFS says its omnichannel model will help it stay resilient if the wider trading environment continues to be weak

11 Jul 2019by Chloe Rigby

Royal Mail launches tracked delivery service to China

08 Jul 2019by Chloe Rigby

Royal Mail has launched a new tracked and signed service to China, in partnership with China Post. The service come in response to the Royal Mail’s own research suggesting that Chinese online shoppers want to buy from British retailers – but want more choice about delivery

Data Delivery Ecommerce International Marketplaces Online People Research UK

New Look focuses on profitable sales from combination of online and fewer stores

25 Jun 2019by Chloe Rigby

New Look today said its stores and online businesses were working together better than ever, at the end of a year in which the fast fashion retailer has closed more stores than it expected, and is now focused on profitability

Annual Clothing Customer Delivery Ecommerce Focus IRUK Top500 Mobile Online Peak Product Research Retailer The Customer UK

Digital grows fast at N Brown Group while sales across other channels fall

20 Jun 2019by Chloe Rigby

Fresh warnings highlight need to prepare for no-deal Brexit

14 Jun 2019by Chloe Rigby

Waitrose tests customers’ appetite for packaging-free grocery shopping

04 Jun 2019by Chloe Rigby

Waitrose is testing its customers’ appetite for packaging-free grocery shops in a move that could encourage more sustainability-minded shoppers into store

Brands Grocery IRUK Top500 Manager Other People Research Retailer Selling Senior Manager

Retailers believe AI promises strategic value for their businesses – but remain sceptical about the hype

16 Apr 2019by Chloe Rigby

Retailers are looking to artificial intelligence to help them increase revenues and profitability in the long run, but for the moment they remain sceptical about the hype surrounding the industry, a new study has found

Customer Ecommerce Industry Marketing Research Technology The Customer UK

Most shoppers still prefer to use online and stores together: study

09 Apr 2019by Chloe Rigby

Most UK shoppers prefer to buy in a store, while using online to research their purchase, a new study from Marketingsignals.com suggests

Agency Customer Marketing Online Other Product Research UK

Bonmarché warns on profits after leftover stock only cleared through ‘heavy’ sale discounting

19 Mar 2019by Chloe Rigby

Bonmarché today warned that pre-tax losses may reach between £5m and £6m in its current financial year after it had discounted “heavily” in order to clear stocks during its January and February sales.

Clothing Other Research Retailer UK

Sir John Timpson on the challenges facing the high street

01 Mar 2019by Emma Herrod

“I wouldn’t expect 2019 to be worse than 2018, but who knows,” Sir John Timpson told InternetRetailing editor Emma Herrod as he took stock of retail today.