Dunelm continued to see strong sales growth throughout the first quarter of its financial year, as shoppers continue both to buy homewares - and to do so online. The retailer now plans to repay the government money it received as part of the coronavirus job retention scheme in its last financial year, as long as it continues to escape the effects of the pandemic

Shoppers turning away from luxury, fashion and beauty and wellbeing during pandemic: research

13 Oct 2020by Chloe Rigby

Ted Baker wins 101,000 extra online orders as a result of shipping from its stores

28 Sep 2020by Chloe Rigby

The fashion and lifestyle brand currently ships online orders from 30 stores, and says that the extra orders it has achieved by doing so represent an 8% increase in its ecommerce turnover in the UK

Customer Delivery Ecommerce Europe International Online Research Retailer Technology UK

Aldi launches click and collect service to customers and plans to invest in ‘further innovations’

28 Sep 2020by Chloe Rigby

Aldi has launched its click and collect service to customers. The service, initially piloted through online sales to staff members at a branch in the Midlands, was made available to its first public customers last week and will be rolled out from there.

Grocery Online People Products Research Retailer UK

DFS sales and profits fall as a result of the Covid-19 lockdown, although online sales remain strong and business now recovering

24 Sep 2020by Chloe Rigby

DFS today reported a drop in full-year sales and a bottom-line loss following the Covid-19 lockdown, but says online sales grew by 77% year-on-year from the beginning of lockdown until July 12. The business is now seeing a strong recovery in its current financial year

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New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

18 Sep 2020by Chloe Rigby

New Look chief executive Nigel Oddy this week said that the retailer still believes in the future of the store within an omnichannel context following its landlords and creditors’ acceptance of a new company voluntary arrangement (CVA) that enables it to bring its store rents in line with turnover

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Amazon offers luxury brands a new route to market

15 Sep 2020by Chloe Rigby

Amazon said today that it was moving into the luxury category, with selected shoppers to receive invitation-only access to brands including Oscar de la Renta via their mobile devices

Brands Clothing Customer Delivery Focus Jewellery Jewellery and Accessories Marketplaces Merchandising Mobile Online Other Products Research Subscription Technology The Customer UK

How Toolstation and Wickes shifted their business online fast as Covid-19 hit

08 Sep 2020by Chloe Rigby

Online grew fast at Travis Perkins businesses Toolstation and Wickes in a first half that was dominated by the Covid-19 pandemic. Some 90% Toolstation transactions took place online for branch collection or site delivery, while Wickes’ online sales grew by 115% and its click and collect deliveries by more than 1,000%

Covid-19 Customer Delivery Europe Online Physical Store Research UK

Selfridges introduces online rentals and in-store repairs as it promises to transform the way it sells

17 Aug 2020by Chloe Rigby

Selfridges is to introduce online rentals and in-store repairs as it transforms the way that it sells, and that its customers shop. From today it’s introducing a new Project Earth environmental model that it says will change the business for good

London’s West End traders ask for support as the area continues to be hit by lower footfall

14 Aug 2020by Chloe Rigby

Representatives of Arcadia, Hackett, Uniqlo, Schuh and Selfridges have met the Mayor of London to set out the impact that a 63% decline in footfall in London’s West End – resulting from Covid-19 lockdowns – is having on their businesses

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