We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we hear from Robin Phillips of Watch Shop about how the retailer approaches new markets
We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we focus on the customer expectations conference
Four in 10 shoppers now say that one bad experience with a retail brand would stop them returning another time – while 76% of retailers say that they have to work harder than ever to keep customers, a new Klarna study has found
New Look today said its stores and online businesses were working together better than ever, at the end of a year in which the fast fashion retailer has closed more stores than it expected, and is now focused on profitability
Retailers are looking to artificial intelligence to help them increase revenues and profitability in the long run, but for the moment they remain sceptical about the hype surrounding the industry, a new study has found
How will retail change and develop in 2019? We hear from industry insiders and share their predictions for the year ahead. This ongoing series will focus on a different theme each time. Today we’re looking at one technology expected to be especially significant in the coming year - artificial intelligence (AI).