Customers moved from cash to cards for retail payments still further in 2019 as shoppers turned online and used contactless to pay in shops, the British Retail Consortium figures suggest. But the change came at a cost to retailers
Stores are continuing to close as the coronavirus pandemic has pushed shopping online further and faster than ever before. Footfall to stores is down, according to the latest figures from Springboard – but 40% of September retail sales took place online, according to the British Retail Consortium. So where does the industry go from here?
Muji is bringing mobile checkout to all its UK shops. The retailer is using MishiPay’s Scan, Pay, Go solution, allowing shoppers to scan an item in a branch of Muji and pay for it on their smartphone. That means they can shop without needing either to queue or to visit a checkout
IMRG says online sales grew by 42% year-on-year in September, with multichannel retailers continuing to outperform online-only pureplays as internet shopping becomes a day-to-day habit – with implications for peak trading
John Lewis and Waitrose owner the John Lewis Partnership is to invest £1bn over five years to expand digital, virtual and delivery services in order to get closer to customers – and restore profits. The partnership today set out a five-year plan with the ambition of making profits of £400m a year by 2025 – from £123m in 2019/20 – and reaching net zero carbon emissions by 2035 – 15 years earlier than previously planned
Nearly 16,000 new ecommerce businesses were set up during lockdown, the Royal Mail has found. They were the largest single group, as a record 315,000 companies were set up between March and July this year – 7% more than in the same period last year.
Dunelm continued to see strong sales growth throughout the first quarter of its financial year, as shoppers continue both to buy homewares - and to do so online. The retailer now plans to repay the government money it received as part of the coronavirus job retention scheme in its last financial year, as long as it continues to escape the effects of the pandemic