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50% of UK shoppers to continue purchasing clothing online despite shops reopening

50% of UK shoppers to continue purchasing clothing online despite shops reopening

15 Apr 2021by Paul Skeldon
With non-essential stores across the UK now open, analysis of shopping habits across the pandemic indicate that at least half of shoppers will continue to buy clothes online, because they like it
Apparel and FootwearCovid-19CustomerResilience
Almost half of sales now online at Ryman – owner Theo Paphitis warns business rates could kill in-store retail

Almost half of sales now online at Ryman – owner Theo Paphitis warns business rates could kill in-store retail

09 Apr 2021by Chloe Rigby
Theo Paphitis says almost half of sales at Ryman are now online, and that customers at his Robert Dyas and Boux Avenue businesses have also bought more online over the last year
BrandsCustomerEcommerceOnlinePeopleProductsResearchUK
Dunelm says multichannel helped limit third-quarter sales decline to 17% – as its business shifted online when stores closed in lockdown 3.0

Dunelm says multichannel helped limit third-quarter sales decline to 17% – as its business shifted online when stores closed in lockdown 3.0

08 Apr 2021by Chloe Rigby
Dunelm says strong online sales enabled it to limit its sales decline to 17% in the third quarter of its year, even though its shops were mostly shut. More than 90% of its sales took place online during that time, with fulfilment via both home delivery and click and collect from its stores. The homewares specialist says this shows the resilience of its multichannel model
AnalystCovid-19CustomerDeliveryOnlineOtherProductResearchResilienceRetailerSelling
99% of UK adults use the web in 2020, with use among older people and disabled surging, says ONS

99% of UK adults use the web in 2020, with use among older people and disabled surging, says ONS

07 Apr 2021by Paul Skeldon
The latest survey from the Office for National Statistics (ONS) has found a huge spike in the number of older people going online, increasing from 29% in 2013 to more than 50% in 2020, along with more disabled people than ever getting online
Covid-19CustomerGrowth 2000ONSResilience
RXUK TOP500 INTERVIEW Chris Poad of Tesco on how the supermarket moved to agile decision making to respond to Covid-19 at speed

RXUK TOP500 INTERVIEW Chris Poad of Tesco on how the supermarket moved to agile decision making to respond to Covid-19 at speed

30 Mar 2021by Emma Herrod
Tesco has seen online growth of 80% with fulfilment capacity doubling in just three months, writes Emma Herrod. Chris Poad, managing director, online, Tesco, explains how the Elite retailer’s culture has changed to agile working, in a feature that first appeared in the RetailX Top500 UK 2021
Covid-19CustomerDataDeliveryFocusGroceryHealthOnlineOtherPeakPeoplePodcastRetailerUK
What do the latest John Lewis store closures say about the retailer’s multichannel strategy?

What do the latest John Lewis store closures say about the retailer’s multichannel strategy?

25 Mar 2021by Chloe Rigby
The John Lewis Partnership says it’s rebalancing its store estate to reflect the way that customers now want to shop as it announces that eight more stores will not reopen from lockdown. We take a look at the development of its multichannel strategy so far – and where it goes from here
Covid-19CustomerDeliveryDepartment StoreFocusIndustryMarketingOnlineOtherProductsResearchRetailerSellingUK
Analysis from eBay shows UK shoppers ready for a shopping spree from 29 March

Analysis from eBay shows UK shoppers ready for a shopping spree from 29 March

25 Mar 2021by Paul Skeldon
UK brands and retailers should be ready for a surge in spending from Monday 29 March as lockdown lifting marks the start of a season of shopping for consumers – with interest in going out garments and holiday accessories set to soar amongst the old and the young
Covid-19CustomereBayResilience
Subscription market booms as UK consumers seek mood boost during lockdown

Subscription market booms as UK consumers seek mood boost during lockdown

24 Mar 2021by Paul Skeldon
The subscription market in the UK has received a major boost over the most recent lockdown as consumers have signed up in droves to digital and physical subscription services to lift their mood
Covid-19CustomerResilienceSubscription
Travis Perkins launches mobile app for trade customers

Travis Perkins launches mobile app for trade customers

23 Mar 2021by Chloe Rigby
CustomerIndustryMobileResearchUK
Kingfisher Group emphasises the role of stores and mobile in fast online and click and collect growth during the Covid-19 pandemic

Kingfisher Group emphasises the role of stores and mobile in fast online and click and collect growth during the Covid-19 pandemic

22 Mar 2021by Chloe Rigby
Online sales at Kingfisher Group – whose retail brands including B&Q and Screwfix – more than doubled in its latest financial year. Its DIY and trade retail brands enabled shoppers – who focused on improving their homes at a time when they were spending more time there – to buy supplies online
BrandsCovid-19CustomerDeliveryEcommerceFocusIndustryMobileOnlineProductsResearchRetailerTechnologyThe CustomerUK

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