Themes

How Burberry uses digital to drive growth in its multichannel business during lockdown

21 Jan 2021by Chloe Rigby

Burberry this week showed how it uses digital as a ’key driver of growth’ for retail sales

Covid-19 Customer EU Europe Events Online Research Retailer UK

Seasalt sees customer demand shift online as stores are disrupted by Covid-19

18 Jan 2021by Chloe Rigby

Seasalt says ecommerce now accounts for 67% of its sales – and that it expects online to remain the dominant channel in its business even once its stores have reopened from lockdown

Clothing Covid-19 Customer Ecommerce Events International Marketplaces Online Research Retailer UK

PREDICTIONS 2021 Changing consumer behaviours

14 Jan 2021by Scarlette Isaac

2021 predictions Customer

Online sales record highest growth for 13 years in 2020: IMRG

12 Jan 2021by Chloe Rigby

Online sales grew by 36% in 2020 – the highest growth seen for 13 years, according to etail association IMRG. Thanks to the unexpected onset of Covid-19, ecommerce beat IMRG’s prediction for 2020 of 7.8% at the start of the year

Clothing Covid-19 Customer Ecommerce Focus Garden Home and Garden Mobile Online People Retailer UK

Gen Z and Millennial shoppers have shifted online and the move is permanent for many.

16 Dec 2020by Paul Skeldon

A study of younger shoppers finds that more than half of young adult shoppers, 30% of Gen Z and 36% of Millennials, plan to shop in physical stores less than before.

Customer

Value, trust and choice paramount for buyers, but different shopper tribes require a nuanced approach

16 Dec 2020by Paul Skeldon

Good value for money is a top priority for shoppers this year, with two thirds (67%) suggesting it has become more important since the start of the pandemic.

Customer Selling

Move upmarket through £100m 'elevation without limits' strategy starts to bear fruit for Frasers Group

10 Dec 2020by Chloe Rigby

Frasers Group today said its £100m ‘elevation without limits’ strategy was “bearing fruit” as it reported a 17.6% jump in profits in half-year results.

Analyst Brands Covid-19 Customer Data Department Store Europe Online Research Retailer The Customer UK

Job worries supressing spending – but it could be a boon to online retailers

02 Dec 2020by Paul Skeldon

Online discounting is going to be rife this Christmas, driven by sluggish sales and the ongoing fear that consumer spending will be supressed due to job woes in the market.

Covid-19 Customer discounting Peak

Debenhams to start winding down after collapse of sale to JD Sports: how the department store has struggled to stay relevant in the era of digital commerce

01 Dec 2020by Chloe Rigby

We report as administrators start winding down Debenhams, and on how it has struggled to survive in an age when the convenience of online trumped the convenience of the department store

Analyst Brands Covid-19 Customer Delivery Department Store Focus Industry Mobile Online Other People Research Retailer UK

PEAK 2020 Shops prepare to reopen ahead of Christmas; how shoppers bought and how retailers used digital marketing on Black Friday

01 Dec 2020by Chloe Rigby

InternetRetailing rounds up the latest news, insights and trends on how retailers and customers are responding to peak trading this year

Brands Covid-19 Customer Data Europe Marketing Mobile Online Other Payment Peak People UK

GUEST COMMENT: How brands and retailers can win online this festive season

Peak26 Nov 2020

Payment Revolution: the future of money and crypto adoption in retail - Webinar

Growth and Change: from ‘Baskets’ to ‘Customers’. How PEPCO and Poundland have Flexed and Focused - Webinar

EDITORIAL How Top500 retailers from Burberry to The Works from are targeting digital at a time when online sales are expanding fast but overall sales are falling

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

Spain Top100 Report

Ecommerce grew by 46% in 2020 - its strongest growth for more than a decade – but overall retail sales fell by a record 1.9%: ONS

ANALYSIS How online retailers are responding to new trade barriers affecting their European Union exports