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EDITORIAL How retailers from Holland & Barrett to Next are adapting to meet customers’ new needs

25 Sep 2020by Chloe Rigby

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

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The 2020 RetailX Europe Top1000

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Boohoo sets out how it will deal with ‘substantially true’ supply chain allegations of poor working conditions and low pay

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Warnings of strong ecommerce demand this Christmas as customers shift online – threatening in-store jobs

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DFS sales and profits fall as a result of the Covid-19 lockdown, although online sales remain strong and business now recovering

24 Sep 2020by Chloe Rigby

DFS today reported a drop in full-year sales and a bottom-line loss following the Covid-19 lockdown, but says online sales grew by 77% year-on-year from the beginning of lockdown until July 12. The business is now seeing a strong recovery in its current financial year

What do new Covid-19 guidelines means for retailers, both online and offline?

22 Sep 2020by Chloe Rigby

Perhaps the most significant change to affect retailers in today’s announcement is not one aimed directly at them in the guidelines – but the call on office workers to stay at home

Covid-19 Customer Online Other People Retailer Selling Technology UK

New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

18 Sep 2020by Chloe Rigby

New Look chief executive Nigel Oddy this week said that the retailer still believes in the future of the store within an omnichannel context following its landlords and creditors’ acceptance of a new company voluntary arrangement (CVA) that enables it to bring its store rents in line with turnover

Covid-19 Customer Focus Online Physical Store Product Research Retailer UK

Amazon offers luxury brands a new route to market

15 Sep 2020by Chloe Rigby

Amazon said today that it was moving into the luxury category, with selected shoppers to receive invitation-only access to brands including Oscar de la Renta via their mobile devices

Brands Clothing Customer Delivery Focus Jewellery Jewellery and Accessories Marketplaces Merchandising Mobile Online Other Products Research Subscription Technology The Customer UK

Sainsbury’s uses Nectar app to reward healthy purchases

09 Sep 2020by Paul Skeldon

Sainsbury’s is gamifying fruit and veg consumption using its Nectar app to help consumers track their healthy food consumption and earn points.

Customer Mobile Nectar Sainsbury's

How Toolstation and Wickes shifted their business online fast as Covid-19 hit

08 Sep 2020by Chloe Rigby

Online grew fast at Travis Perkins businesses Toolstation and Wickes in a first half that was dominated by the Covid-19 pandemic. Some 90% Toolstation transactions took place online for branch collection or site delivery, while Wickes’ online sales grew by 115% and its click and collect deliveries by more than 1,000%

Covid-19 Customer Delivery Europe Online Physical Store Research UK

Consumers opt for more online subs, bargains and new brands – and they are set to stay that way

03 Sep 2020by Paul Skeldon

One in five UK shoppers are using online subscriptions, while 31% are drawn by online bargains as lockdown shopping habits persist.

Customer Growth 2000 Resilience

More mobile, more contactless, less predictable: the new way people shop

26 Aug 2020by Paul Skeldon

Despite stores across Europe and the UK reopening and those in the US staying open, shoppers are turning more and more to mobile technology to enhance and secure their shopping experience – reshaping retail forever.

Covid-19 Customer Growth 2000 Growth 3000 Europe Mobile Resilience

Heatwave cools high street footfall, but boosts shopping centres and tourist towns

17 Aug 2020by Paul Skeldon

footfall across UK retail destinations rose marginally last week, up 0.8% from the week before – a far more muted result than the rise of +3.8% in the previous week – as heatwave changes shopping patterns

Covid-19 Customer Growth 2000 Location Resilience

Watches of Switzerland reports record year as luxury shoppers bought online and from regional shops after Covid-19 pandemic

13 Aug 2020by Chloe Rigby

How did luxury shoppers buy during and after the Covid-19 pandemic and lockdowns in the UK and US? Watches of Switzerland had some answers today as it reported a leap in online sales and said that shoppers bought more from its regional shops and less in London as tourism fell.

Covid-19 Customer Ecommerce Events Focus Growth 2000 Growth 3000 Europe Online PR Product Research Retailer Selling UK