Dixons Carphone today pointed to growing multichannel sales over its peak trading period – but overall sales were down. The retailer said it had had a good peak in a weak UK market and said it was on track to deliver its longer-term transformatioN

PREDICTIONS 2020 Focus on sustainability

17 Jan 2020by Chloe Rigby

We’re running a series of pieces exploring predictions for how multichannel and ecommerce retail might change over the coming year. Today we consider sustainability. This has moved into the spotlight over the past year as the fast rise of climate activism has put environmental issues firmly onto the retail agenda

Customer Ecommerce multichannel packaging retail Sustainability

PREDICTIONS 2020 Focus on the customer experience

14 Jan 2020by Chloe Rigby

We’re running a series of pieces exploring predictions for how multichannel and e-commerce retail might change over the coming year. Today we consider the customer experience

Brands Customer Data Delivery Ecommerce Focus Manager Marketing Mobile Online Press Product Retailer Technology The Customer

PREDICTIONS 2020 Shopping across channels

03 Jan 2020by Chloe Rigby

We’re running a series of predictions around how ecommerce and multichannel retail might develop in the year ahead. Today the focus is on how shoppers buy – and the different sales channels that they use

Brands Customer Data Ecommerce Industry International Manager Marketing Mobile Online Other Payment People Product Retailer Technology Theme UK

Three-quarters of consumers rely on online reviews to help them purchase products

11 Dec 2019by Paul Skeldon

Word of mouth still plays a crucial role in shaping customer opinion, so providing a consistent customer experience is key – and that means on mobile, social and online

Customer Marketing Mobile reviews

Topps Tiles invests online to attract customers who research and buy across channels

26 Nov 2019by Chloe Rigby

Topps Tiles said that an omnichannel approach to selling remains key for its customers, who research online and come into its stores

Customer Topps Tiles

Pets at Home combines retail and services – and boosts omnichannel sales by a third

26 Nov 2019by Chloe Rigby

Pets at Home today said its omnichannel sales rose by almost a third in the first half of its financial year as it focused on meeting its all customers’ pet-related needs

Customer in-store services IRUK Top500 Location Pets at Home

Screwfix reports third-quarter growth - but B&Q sales slide back

22 Nov 2019by Chloe Rigby

Screwfix reported growing third-quarter sales this week, thanks in part to store openings – but it was the only Kingfisher brand to do so. The incoming Kingfisher Group chief executive said it would now look to fix short-term operational issues while focusing on long-term strategies including digital and a simpler business model

B&Q Customer IRUK Top500 Screwfix

PEAK 2019 From predictions of slow growth to when, where and how shoppers plan to buy on Black Friday

19 Nov 2019by Chloe Rigby

Studies out this week suggest that retail will grow slowly over peak trading 2019, while also offering insights as to where, when and how shoppers like to buy

Brands Customer Marketplaces Peak 2019 Selling