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H&M extends ‘Pay Later’ to UK app and stores, while study finds young shoppers becoming ‘credit averse’

H&M extends ‘Pay Later’ to UK app and stores, while study finds young shoppers becoming ‘credit averse’

11 Sep 2019by Paul Skeldon
H&M is extending its Pay Later solution to UK customers, offering them what it sees as “a truly modern shopping experience that is both flexible and convenient no matter where and how they choose to shop.”
CustomerH&MMobilePayment
Decathlon creates sports platform to connect customers, brands, fitness providers and experts in a ‘sport ecosystem’

Decathlon creates sports platform to connect customers, brands, fitness providers and experts in a ‘sport ecosystem’

09 Sep 2019by Paul Skeldon
Decathlon, the world’s biggest sports retailer, has today announced the launch of its new Sport Activity and Advice Platform, PLAY, a platform that shares information on every sport, as well as connecting external gyms, studios and sport classes to their large UK-wide database of active sports people.
CustomerDecathlonIndustryMarketingSellingsport
INTERVIEW IRC 2019: Zalando’s Consumer Insights chief on trading gut feelings for data

INTERVIEW IRC 2019: Zalando’s Consumer Insights chief on trading gut feelings for data

30 Aug 2019by Alex Sword
The number of channels brands have to sell to consumers has exploded in recent years; in addition to going through retailers, most brands build their own ecommerce sites. Increasingly, they also sell through platforms such as Zalando.
CustomerDataIREU Top500
Urban Outfitters deploys data management platform to boost customer experience

Urban Outfitters deploys data management platform to boost customer experience

27 Aug 2019by Alex Sword
Urban Outfitters is using software to consolidate and act on customer data from across its business.
CustomerDataIREU Top500
INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

26 Aug 2019by Emma Herrod
Seth Ellison, executive VP and president, Europe, Levi Strauss & Co, spoke to Emma Herrod about how digital and focusing on customers has helped to turn around a sleeping giant
BrandsCustomerEcommerceEuropeFocusFranchiseeMarketingMarketplacesMobileOnlineOtherPeopleProductRetailerSellingTechnologyThe CustomerUK
Retro toy sales to soar this Bank Holiday, predicts Argos, as kids put down their screens

Retro toy sales to soar this Bank Holiday, predicts Argos, as kids put down their screens

21 Aug 2019by Paul Skeldon
Sales of retro toys are set to soar this Bank Holiday weekend, according to Argos, where retail experts predict that kids will leave their smartphone and tablet behind and head outside for good old fashioned fun.
ArgosBrandsCustomerIndustryMobilePeak
UK shoppers leave £228m of goods clicked but uncollected, costing retailers dear and harming footfall

UK shoppers leave £228m of goods clicked but uncollected, costing retailers dear and harming footfall

20 Aug 2019by Paul Skeldon
As many as 72% of retailers see Click & Collect services as a solution to drive high street footfall, yet, UK shoppers are leaving as much as £228 million worth of items uncollected each year
click and collectCustomerLocationOperations and Logistics
UK shoppers fighting back against online retailers who fail to deliver a good experience

UK shoppers fighting back against online retailers who fail to deliver a good experience

15 Aug 2019by Paul Skeldon
UK consumers are fighting back against online retailers that fail to deliver, a new research report into what the UK public expects from retailers when shopping online has found.
CustomerDeliveryIndustry
35% of consumers would spend more on back-to-school shopping with flexible payments, finds study

35% of consumers would spend more on back-to-school shopping with flexible payments, finds study

15 Aug 2019by Paul Skeldon
With 40% of consumers planning to do their 2019 back-to-school shopping on Amazon, study shows that having split payment offerings could help other retailers compete
Amazonback to schoolCustomerMarketplacesPaymentPeaksplit payments
Why shoppers need assistance and guidance

Why shoppers need assistance and guidance

15 Aug 2019by Liz Morrell
Online shoppers can be overloaded by the choice on offer. We take a look at how retailers might improve the customer experience
Customer

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