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Four ways shopper behaviour is changing

Four ways shopper behaviour is changing

18 Oct 2019by Chloe Rigby
The latest retail trends are mapped in two reports out this week. John Lewis’ seventh annual retail report shows how its customers opted to buy over the last year, while the third edition of Salesforce’s Connected Shoppers Report points to how shoppers are buying, according to its survey of more than 10,000 shoppers around the world - including 501 in the UK and Ireland. Here’s our summary of their key findings
customer experienceDeliveryJohn LewisSalesforce
IRC 2019 Key takeaways from this year's conference

IRC 2019 Key takeaways from this year's conference

11 Oct 2019by Chloe Rigby
Partnerships, ethical ecommerce, data and the changing relationship between ecommerce and in-store were on all on the agenda at IRC 2019. Here we focus on key takeaways from the event
DeliveryIRC 2019LocationSustainabilityTechnology
Go go go for ho ho ho – ParcelForce announces last posting dates for Christmas

Go go go for ho ho ho – ParcelForce announces last posting dates for Christmas

17 Sep 2019by Paul Skeldon
Get ready for Christmas – if you aren’t already. Just to get you in the festive mood, Parcelforce Worldwide has announced its last posting dates for Christmas 2019
DeliveryInternationalOperations and LogisticsPeak
How Dunelm focused on customer experience and grew profitable sales online and in-store

How Dunelm focused on customer experience and grew profitable sales online and in-store

05 Sep 2019by Chloe Rigby
Dunelm this week said that its focus on customer experience, both in store and online helped it to grow sales and profits over its latest financial year. We take a look at how it did that
customer experienceDeliveryDunelmIRUK Top500
UK shoppers fighting back against online retailers who fail to deliver a good experience

UK shoppers fighting back against online retailers who fail to deliver a good experience

15 Aug 2019by Paul Skeldon
UK consumers are fighting back against online retailers that fail to deliver, a new research report into what the UK public expects from retailers when shopping online has found.
CustomerDeliveryIndustry
IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

IRC 2019 INTERVIEW Watch Shop's Robin Phillips on international expansion

09 Aug 2019by Chloe Rigby
We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we hear from Robin Phillips of Watch Shop about how the retailer approaches new markets
BrandsConferenceCustomerDeliveryEUEuropeEventsInternationalInterviewsMarketplacesMerchandisingOtherPeopleProductRetailerSellingTechnologyThe CustomerUK
IRC 2019 PREVIEW The customer expectations conference

IRC 2019 PREVIEW The customer expectations conference

02 Aug 2019by Chloe Rigby
We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we focus on the customer expectations conference
ConferenceCustomerDeliveryEventsFocusIndustryInterviewsRegionTechnologyThe Customer
Shop Direct completes exterior of its new automated warehouse

Shop Direct completes exterior of its new automated warehouse

30 Jul 2019by Chloe Rigby
Shop Direct says automation technology is now being fitted into a new fulfilment centre that will bring all of its distribution and returns under one roof for the first time, while enabling last orders at midnight for next-day delivery
automated warehouseDeliveryIRUK Top500Shop Direct
Summer sale season peaks online

Summer sale season peaks online

16 Jul 2019by Chloe Rigby
This year’s summer sale season is reaching its peak today at ecommerce sites from Amazon and Currys PC World to department stores including John Lewis and Debenhams
BrandsCustomerDeliveryDepartment StoreEcommerceMobileOnlineOtherPeakRetailerSellingSubscriptionUK
Ecommerce set to account for more than half of retail sales by 2028: study

Ecommerce set to account for more than half of retail sales by 2028: study

09 Jul 2019by Chloe Rigby
Online shopping is set to account for more than half of retail sales in the next 10 years, a new report suggests.

Some 53% of retail sales will be made over the internet by 2028, the report, The Digital Tipping Point, suggests. The Retail Economics report, commissioned by law firm Womble Bond Dickinson, questioned 2,000 UK adults, and points to three key trends that will drive this growth
CustomerDeliveryLocationonline shoppingRetail Economics

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