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INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

INTERVIEW Levi Strauss & Co:'the 140-year-old startup'

26 Aug 2019by Emma Herrod
Seth Ellison, executive VP and president, Europe, Levi Strauss & Co, spoke to Emma Herrod about how digital and focusing on customers has helped to turn around a sleeping giant
BrandsCustomerEcommerceEuropeFocusFranchiseeMarketingMarketplacesMobileOnlineOtherPeopleProductRetailerSellingTechnologyThe CustomerUK
Majestic Wine moves out of multichannel to focus online with £100m sale of the Majestic Wine Warehouses business

Majestic Wine moves out of multichannel to focus online with £100m sale of the Majestic Wine Warehouses business

02 Aug 2019by Chloe Rigby
Majestic Wine said today that it had found a buyer for its store-based Majestic Wine Warehouses business as it pivots the business to focus on its online Naked Wines business
EUFocusIRUK Top500OnlinePaymentResearchRetailerUK
IRC 2019 PREVIEW The customer expectations conference

IRC 2019 PREVIEW The customer expectations conference

02 Aug 2019by Chloe Rigby
We’re running a series of previews and interviews with speakers around this year’s InternetRetailing Conference (IRC 2019) in the run-up to the event in October. Today we focus on the customer expectations conference
ConferenceCustomerDeliveryEventsFocusIndustryInterviewsRegionTechnologyThe Customer
Customer experience now a key driver for shoppers – and retailers: study

Customer experience now a key driver for shoppers – and retailers: study

25 Jul 2019by Chloe Rigby
Four in 10 shoppers now say that one bad experience with a retail brand would stop them returning another time – while 76% of retailers say that they have to work harder than ever to keep customers, a new Klarna study has found
BrandsCustomerFocusOnlinePaymentResearchRetailerTechnologyThe CustomerUK
New Look focuses on profitable sales from combination of online and fewer stores

New Look focuses on profitable sales from combination of online and fewer stores

25 Jun 2019by Chloe Rigby
New Look today said its stores and online businesses were working together better than ever, at the end of a year in which the fast fashion retailer has closed more stores than it expected, and is now focused on profitability
AnnualClothingCustomerDeliveryEcommerceFocusIRUK Top500MobileOnlinePeakProductResearchRetailerThe CustomerUK
More than 1,300 stores have closed in 2019 as a result of CVAs, administrations and store downsizings first announced last year

More than 1,300 stores have closed in 2019 as a result of CVAs, administrations and store downsizings first announced last year

23 Apr 2019by Chloe Rigby
More than 1,300 UK stores – or more than 800 net of new openings – have closed as a result of actions first announced last year – and more are likely to follow this year, says the LDC and PWC
CustomerEcommerceFocusMobileOnlineTechnologythe changing high streetUK
Focus on stores: footfall down again in February; LK Bennett's business rates rise estimated

Focus on stores: footfall down again in February; LK Bennett's business rates rise estimated

11 Mar 2019by Chloe Rigby
The number of people visiting UK shops fell by 2% in February compared to the same time last year, according to British Retail Consortium figures. A year earlier, footfall was down by 0.5%.

Meanwhile, Colliers estimates that
DataFocusIndustryInternationalMarketingOnlinePeopleRetailerUK
Sir John Timpson on the challenges facing the high street

Sir John Timpson on the challenges facing the high street

01 Mar 2019by Emma Herrod
“I wouldn’t expect 2019 to be worse than 2018, but who knows,” Sir John Timpson told InternetRetailing editor Emma Herrod as he took stock of retail today.
AnalystBrandsClothingConsultancyCustomerDataDeliveryEcommerceEventsFocusLocationMarketingMerchandisingMobileOnlineOtherPaymentPeakPeopleProductResearchRetailerSellingTechnologyThe CustomerUK
Hotel Chocolat keeps faith with stores, after six months of sales growth across channels

Hotel Chocolat keeps faith with stores, after six months of sales growth across channels

26 Feb 2019by Chloe Rigby
Other retailers may be closing stores as shoppers buy more online, but Hotel Chocolat says it believes there are attractive opportunities to open more – and make it easier for customers to access its brand
B2BCustomerFocusProductRetailerUK
Lovehoney says international expansion, with a localised experience, has helped it to a record year

Lovehoney says international expansion, with a localised experience, has helped it to a record year

22 Jan 2019by Chloe Rigby
International expansion coupled with localised delivery and customer service helped Lovehoney boost pre-tax profits and sales by more than a fifth in its latest financial year.
CustomerDeliveryFocusInternationalIRUK Top500PeopleResearchRetailerUK

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