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Harrods spends in-store – but is urged to invest online as profits fall

Harrods spends in-store – but is urged to invest online as profits fall

15 Oct 2019by Chloe Rigby
Luxury department store Harrods showed how it had invested in ensuring that its 1m sq ft store remained a luxury destination for international shoppers this week as it reported a small rise in turnover but a fall in profits in its latest financial year. But one analyst suggested it needed to invest online in a call that comes as the retailer looks to counter risks including Brexit and changing customer behaviour
InternationalLocation
Retail marketers put international expansion top of their 2020 priority list, study finds

Retail marketers put international expansion top of their 2020 priority list, study finds

08 Oct 2019by Paul Skeldon
A new international study by Rakuten Marketing of the luxury fashion, mainstream fashion, retail, travel and finance industries finds that despite the backdrop of Brexit, 53% of marketers across Europe have made expanding into new markets their top priority for 2020
Growth 2000InternationalMarketing
How Selfridges is reimagining the department store as retail changes

How Selfridges is reimagining the department store as retail changes

08 Oct 2019by Chloe Rigby
The department store, ranked Top100 in IRUK Top500 research, has focused on experiential retail and on digital as it looks both to give shoppers a reason to come into its stores, and to make their experience a more convenient one
Customerexperiential retailInternationalIRUK Top500Selfridges
Yoox Net-A-Porter follows H&M into Chinese online market with Tmall store

Yoox Net-A-Porter follows H&M into Chinese online market with Tmall store

30 Sep 2019by Alex Sword
Yoox Net-A-Porter has joined the growing number of European brands selling via Alibaba’s marketplace Tmall.
DataInternationalIREU Top500Marketplaces
DFS sees online sales grow as it reimagines selling sofas for a digital age

DFS sees online sales grow as it reimagines selling sofas for a digital age

26 Sep 2019by Chloe Rigby
DFS says it is well-placed to benefit as sales of its sofas grow strongly online – and that it is making progress with its ambition of leading sofa retailing in a digital age
DFSDwellhomewaresInternationalmultichannelOperations and LogisticsSofa WorkshopSofology
Chinese visitors offer UK retailers a £1bn opportunity – and here’s how to tap into it

Chinese visitors offer UK retailers a £1bn opportunity – and here’s how to tap into it

23 Sep 2019by Paul Skeldon
Chinese visitors to the UK offer a huge opportunity to retailers, potentially being worth some £1 billion a year, research suggests – and a group of retail support businesses have teamed up to help make it happen.
IndustryInternationalPaymentPayments
New insights for multichannel retailers into how consumers buy: research

New insights for multichannel retailers into how consumers buy: research

23 Sep 2019by Chloe Rigby
BrandsConsultancyCustomerEUEventsIndustryInternationalMarketingOtherPeakProductResearchRetailerTechnologyThe CustomerUKWebinar
Non-uniform implementation of PSD2 SCA sees UK merchants facing a new challenge selling into Europe, experts warn

Non-uniform implementation of PSD2 SCA sees UK merchants facing a new challenge selling into Europe, experts warn

18 Sep 2019by Paul Skeldon
The delayed implementation of PSD2’s Strong Customer Authentication (SCA) across some European countries has created a complex environment for retailers selling goods across the EU, experts warn.
InternationalPaymentPSD2 SCA
Digital sales grow for B&Q owner Kingfisher – but overall, things are going wonky in the DIY market

Digital sales grow for B&Q owner Kingfisher – but overall, things are going wonky in the DIY market

18 Sep 2019by Paul Skeldon
DIY group Kingfisher – which owns B&Q and Screwfix – has seen digital sales grow by 18% to now account for 7% of total sales in the first half of 2019. However, overall, statutory pre-tax profit for the six-month period dropped 12.5% to £245 million at the London-based group
B&QIndustryInternationalKingfisherresults
PSD2’s multi-step security likely to see half of UK online shoppers abandon their purchases

PSD2’s multi-step security likely to see half of UK online shoppers abandon their purchases

18 Sep 2019by Paul Skeldon
As many as half of UK consumers (49%) are likely to abandon future online and mobile purchases if faced with a multi-step authentication process – destined to happen in 18 months time when the UK implements the EU’s PSD2 SCA rules in 2021
InternationalMobilePaymentPSD2Regulation

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