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AO adopts AI in its mobile division to continue customer service-led growth

AO adopts AI in its mobile division to continue customer service-led growth


IKEA’s elephant in the room and other experiments in home technology

IKEA’s elephant in the room and other experiments in home technology


Online booking of entry slots and fitting rooms among the innovations shoppers want to see when they head back to the High Street

Online booking of entry slots and fitting rooms among the innovations shoppers want to see when they head back to the High Street


Poor eCommerce planning and execution will cost direct-to-consumer brands £304k in 2020

Poor eCommerce planning and execution will cost direct-to-consumer brands £304k in 2020


Chatbots to facilitate $142bn of retail spend by 2024, driven by omnichannel strategies

Chatbots to facilitate $142bn of retail spend by 2024, driven by omnichannel strategies


Next generation AR aims to bring frictionless, plug and play services to all retailers

Next generation AR aims to bring frictionless, plug and play services to all retailers


Connected customers expect a hyper-personalised, effortless experience – but organisations are slow to respond

Connected customers expect a hyper-personalised, effortless experience – but organisations are slow to respond


N Brown adopts True Fit’s full suite of personalisation solutions to optimise customer experience

N Brown adopts True Fit’s full suite of personalisation solutions to optimise customer experience


Apparel retailers can tap into the ‘Fashion Genome’, as True Fit leverages Google Cloud

Apparel retailers can tap into the ‘Fashion Genome’, as True Fit leverages Google Cloud


2020 VISIONS Six security risks across retail and ecommerce for the year ahead

2020 VISIONS Six security risks across retail and ecommerce for the year ahead

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