Pet care as a subscription, vets in store and freeing up staff to offer a better customer experience are all paying off for Pets at Home as it sees omni-channel revenues for the year to 29 March 2019 up 43% to £75.5 million.
Despite the ever-growing dominance of e-commerce as part of the overall retail sales mix, conversion rates across online channels remain a long way behind their ailing in-store counterparts – and that has to change.
As the dust settles on the failed merger in the UK of Asda and Sainsbury’s, Judith McKenna, the CEO of Asda’s parent company Walmart International – hailed as the most powerful woman in retail – opens up at World Retail Congress in Amsterdam about the merger
Another day and another disappointing set of results from a High Street retail stalwart. This week, Boots UK released its full year figures for 2017/18, showing revenue dropping by £158m to £6.79bn, while operating margin declined by 1.5% to 5.8%.
One of Britain’s most successful home-grown multi-channel retailers, Cotton Traders, has improved its mobile conversion rate, reduced checkout abandonment and rolled out five new sites as part of an international expansion-led re-platforming.
Leading UK pet care retailer Pets at Home has unveiled its new ‘Store of the Future’ format in Stockport and Chesterfield – claiming to offer an immersive experience for shoppers and their furry friends, complete with in-store vet practices and groom rooms.