The coronavirus pandemic has seen a rapid change in how people shop. It has ushered in many of the changes retail has been facing over the past few years at break-neck speed. But the pace of change is likely to continue.
As restrictions on non-essential retail begin to lift, the research reveals that many of our new shopping habits will be here to stay, with two fifths (41%) shopping online more frequently the majority (74%) of those will continue to do so.
With its stores shut, mobile network operator and phone retailer Three has seen improved online sales and service levels after focussing on how to better answer customer questions on its web and mobile sites.
With shoppers no longer able to sign for deliveries, chargebacks and fraud are on the up – at a time when retailers can least afford it. Now, a new app that uses biometrics to verify identity has been launched to help curb the problem.
Despite their collective financial woes and being seen as ‘old guard’, both M&S and Next remain in the top 5 most downloaded fashion retail apps, something that boohoo has failed to achieve, during lockdown.
A new app is being trialled around Nottinghamshire that creates trails for shoppers to follow that take them past a range of local businesses that are currently operating – a scheme likely to be greatly expanded as more stores open up next month