Customers are demanding more and more flexibility and choice over how, when and where they get their goods. With many sites offering the same products, order fulfilment is emerging as a potential differentiator for companies that are able to embrace new technologies and ways of thinking in their supply chains.
In this report you will find:
● An exclusive interview with the senior manager of Asda’s ‘toyou’ service on how and why the supermarket is deploying new click and collect and return options
● How the likes of John Lewis, Currys and Marks & Spencer are navigating pricing in their delivery services
● How companies like Asos are rebuilding supply chain logistics around customer convenience