UK retailers are facing a perfect storm as the impacts of new technology and ongoing political uncertainty hit home. Customer expectations are rising as more and more activity moves online, while the lack of clarity around Brexit weighs on consumer confidence. In this landscape, developing an innovative strategy to connect and improve relationships with customers is more important than ever.
In this report, you will find:
● How Argos has overhauled its collection and delivery operations with its online Fast Track service
● How Debenhams is using mobile in its stores to streamline and personalise the shopper experience
● How the likes of Ocado and Yoox Net-A-Porter are demonstrating the value of AI in retail