With forecasters predicting that global online sales will account for 15% of all retail trade within two years, managing cost-effective delivery and fulfilment options will only become become essential. But retailers cannot just keep up with the market, businesses also need to develop innovative new offerings to compete with the best of the best, offerings that show an understanding of what their customers want and need. A click-and-collect offering is no longer enough in itself.
In this Dimension Report, we look at how retailers are managing the challenges here, as well as highlighting the RetailCraft employed by leading companies. These are themes we will also explore in a second Dimension Report.
In this Dimension Report you will find:
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