The next in our series of IREU Top500 Dimension Reports looks in depth at Operations and Logistics. An area that in recent years has moved firmly to the forefront of customers consciousness. In this report, we’ve looked at how traders are setting out strategies for delivery, returns and multichannel services as they sell across borders with the European Economic Area, plus Switerzland. We have identified practical examples and approaches that other retailers may want to emulate in their own strategies.