IRUK Top500 Operations and Logistics: 2017

Customers are demanding more and more flexibility and choice over how, when and where they get their goods. With many sites offering the same products, order fulfilment is emerging as a potential differentiator for companies that are able to embrace new technologies and ways of thinking in their supply chains.

In this report you will find:

● An exclusive interview with the senior manager of Asda’s ‘toyou’ service on how and why the supermarket is deploying new click and collect and return options
● How the likes of John Lewis, Currys and Marks & Spencer are navigating pricing in their delivery services
● How companies like Asos are rebuilding supply chain logistics around customer convenience