It’s clear that 2018 is a year of fast and dramatic change in retail; the Centre for Retail Research has said that it expects more change this year than we’ve seen for years, John Lewis has said that this is a time of generational change, and some traditional retailers have found their business model no longer works, and been forced into administration.
It’s against this background of fast change that we present our performance-based assessment of retail strategy and innovation among Top500 retailers. We examine the strategies that retailers are using, through practical examples, case studies and interviews, and through the prism of RetailX research that enables us to cut through to see what Top500 retailers are doing both individually and as a group.
Included in this report:
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