IRUK Top500 The Customer Report: 2018

The Customer is now, in theory at least, at the centre of every 21st century retail business. But what does that mean in practice? In this Dimension Report themed around The Customer, based on unique and exclusive qualitative research conducted by RetailX, we look at how the most innovative UK retailers are performing as they build their businesses around their customers.

This is a highly practical approach to understanding what works for leading retailers.

In this Dimension Report you will:

• Learn from the best: case studies on Debenhams, Asos, Sainsbury’s and Halfords
• Find out how – and why – Hotter is making its customer experience as comfortable as its shoes
• Understand why customer-centric retailing is now a priority for leading retailers
• Discover the Top100 UK retailers in this Performance Dimension