My Preferences

My Account

Login

View all research reports

Operations and Logistics

Strategy and Innovation

More

Advertising opportunities

More

Advertising opportunities

Contact us

Register as a member

Video Channel

Brands selling direct to customer - A new force in retail featuring case studies on Nespresso, New Look and more

Video Channel

How Hush are using enhanced location data to delight their customers - Webinar with Loqate

Industry

Downloadable Directory

GUEST COMMENT How the Co-op and Sainsbury’s are developing the role of shops in a digital context; BRC calls for rates reform

14 Feb 2020by Chloe Rigby

GUEST COMMENT Automation changing the face of retail

14 Feb 2020by Beverley White

GUEST COMMENT Retail on the road: the experience opportunity in an electric era

13 Feb 2020by Joe Tabita

View all research reports

RXUK Top500 Report 2020

The RetailX UK Top500 2020

Operations & Logistics

Strategy & Innovation

BRC calls on UK government to broker a ‘pragmatic and fair’ deal with EU to mitigate import price rises post-Brexit

Operations and Logistics

Albert Heijn to launch online grocery delivery in Belgium

You are in: > Home > Research > Top500 Reports > RXUK Reports

IRUK Top500 The Customer Report: 2018

RXUK Reports27 Nov 2018

The Customer is now, in theory at least, at the centre of every 21st century retail business. But what does that mean in practice? In this Dimension Report themed around The Customer, based on unique and exclusive qualitative research conducted by RetailX, we look at how the most innovative UK retailers are performing as they build their businesses around their customers.

This is a highly practical approach to understanding what works for leading retailers.

In this Dimension Report you will:

Learn from the best: case studies on Debenhams, Asos, Sainsbury’s and Halfords
Find out how – and why – Hotter is making its customer experience as comfortable as its shoes
Understand why customer-centric retailing is now a priority for leading retailers
Discover the Top100 UK retailers in this Performance Dimension

We worked closely with RedEye to produce this report. When you download this, we may share your data with them in line with our Privacy Policy, and through carefully-evaluated legitimate interest.