Are your contact center agents still picking up the phone or writing emails? Or are they available on live chat and messaging channels that your customers love? And are all your agents human?
These are only a few of the questions we asked companies around the world to assess the state of customer engagement. Together with Forrester we developed a model that scores customer engagement maturity, and conducted a survey with nearly 500 companies globally.
In this webinar we will share the results of our surveys conducted in 2017 and 2018 and:
- Look at the impact of customer engagement maturity on business objectives
- Explain what experts are doing differently to outperform all other groups
- Explore the role of AI on customer engagement maturity
- Share best practices to help you get started with AI and chatbots for better and more scalable customer engagement
International Head Customer Engagement Technologies
Sandra Schroeter is International Head, Customer Engagement Technologies at LogMeIn. She is responsible for Bold360, LogMeIn’s AI-powered digital engagement solution that allows companies to engage smarter with customers and employees.
With more than 15 years of experience in technical and non-technical roles, she bridges the gap between technology and the business. In her role, Sandra delivers product messaging and marketing strategy.