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Creating next-level post-purchase experiences at Seasalt – and how you can do the same

Returns keep on coming, with apparel at the top of the pile. Logistics and systems demand advancement and customer expectations are soaring. We look at how to tackle these challenges, while capitalising on the best post-purchase growth opportunities. Join us to explore how Seasalt and other retailers are looking beyond operations to deliver excellent experiences, grow customer lifetime value and reduce operational costs. In this webinar you’ll discover:

  • 5 post-purchase trends and opportunities you can leverage
  • How you can optimize customer experience beyond the “buy” button
  • How Seasalt are improving their post-purchase customer experience

Speakers:

Paul Skeldon, Editor – InternetRetailing

Chris Hoskin, Regional Director of Marketing at Narvar

Briony Yeates, Customer Experience Manager, Seasalt

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