Omni-channel retail increasingly requires that retailers are able to match how their customers wish to engage and do business with them. Customers wish to place orders to whom they want, when they want, where they want, how they want — all within a single order. This session will look at the challenges Hotel Chocolat faced to deliver International customer expectations and create competitive advantage using flexible delivery options (e.g. pre-order, click ‘n collect, split deliveries) that pose complex issues around tax, promotions and gifting.
Session will include: Tradeit’s key features Gaining competitive with flexible delivery options Case study — Hotel Chocolat
James Candy, Business Development Director, Red Technology
James has spent over 10 years at the forefront of eCommerce working with speci
