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Waterstones, Boohoo, Just Eat and Dawsons Music: the changing face of modern shopping

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In today’s Internet Retailing newsletter, we’re struck by just how quickly consumers change the way they shop when they are given the opportunity. Just Eat, for example, reports that 38% of its orders now come via its apps. Boohoo, then, should find a strong appetite for its just-launched app. Will there be an equally strong interest by a new use of in-store wearables that Dawsons Music and GoInStore are now looking to pioneer? How the niche retailer’s music customers respond to this experimental technology will be of interest to a wider audience.

Today we also report on other retailers as they bring their own approaches to selling across channels. Waterstones is taking a big data approach to the task of putting the bookshop experience online, QVC is exporting its television and ecommerce approach to the French market, while in today’s guest comment Andy Mallinson of Stackla considers ways of using social media in selling.

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The Internet Retailing Awards

The Internet Retailing Retailing Awards will be held on September 24 at the Mandarin Oriental, London. Nominations are now open – click here to nominate your own company or one whose work you admire, and tickets are now available to buy.

The Internet Retailing Conference

This week we have new speakers to unveil for the tenth annual Internet Retailing Conference, to be held in the Novotel Hammersmith, London, hotel on October 14. Patrick Bousquet-Chavanne, member of the board and executive director – marketing & International at Marks and Spencer will be a keynote speaker. Also joining the line up are David Lindsay, senior vice president – technology at Farfetch.com and Aaron Chatterley, founder of Feelunique. Find out more about the line-up and about details including how to buy tickets on the Internet Retailing Conference website.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.

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