Today’s customers have high expectations around retail and in particular the delivery experience. They want their products fast, at their convenience and on their terms. The expectations around delivery have been reinvented, with an appetite fuelled by the experience offered by service-based companies from Airbnb to Deliveroo, as well as directly competing retailers such as Amazon.
In this whitepaper we look at the increased expectations from customers and what that means for the modern logistics infrastructures that are required to support them. We examine what the architecture might look like, as well as the business case for investing in it to show retailers that in order to thrive, they really do need to become more service-focused.
Included in this whitepaper: