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World of opportunity for retailers who champion the customer

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In today’s InternetRetailing newsletter, we report on the world of opportunity that’s out there for retailers who sell online, as figures from OC&C and Google suggest that UK ecommerce exports will more than treble to £45bn by 2020. We also report on new Tesco chief executive Dave Lewis as he says Tesco does best when it champions the consumer. It’s easily said, and most retailers promise that they do just that. It’s the reality that each delivers to their customers that makes the real difference. Today we also report that one in five UK adults never opens emails from brands. But for those who succeed, the size of the market alone suggests there’s plenty of opportunity for growth.

Today we also report on Laura Ashley as it delivers a 6.1% rise in online sales and Supergroup as it reports double digit growth.

Our guest comment comes from Tink Taylor of dotmailer who has suggestions for five automated emails that every retailer should set up.

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Our conference

Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis, Andy Harding, executive director, multichannel at House of Fraser, and Jérôme Cochet, senior vice president sales at Zalando. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at

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