Currys and Microsoft are collaborating once more to offer Xbox consoles repairs, including all Xbox Series X|S console options.
Currys is the first ever Xbox Authorised Service Provider (ASP) in the UK & Ireland. This follows the success of the Surface partnership, which allows customers to get their laptops repaired. Introduced in May 2024, this service saw Currys become Microsoft’s first retail repair partner in the country.
Consumers will benefit from Currys’ tech expertise, regardless of where their Xbox console was purchased. Whether it’s through visiting one of Currys’ stores, filled with expert colleagues, or getting their console booked in to be repaired at Europe’s largest tech repair centre in Newark – this includes consoles both in warranty and out of warranty.
“We are so proud to see our repair partnership with Microsoft flourish. It’s collaborations like this that help us to help more customers enjoy their tech for longer,” said Lindsay Haselhurst, Currys chief operating officer.
“This is good news for players, opening up a huge network to get their tech fixed; it’s good news for Currys, helping to change the consumer relationship with tech for the better; and it’s good news for the planet, and the battle to combat the UK’s e-waste crisis.”
Currys, through its Long Live Your Tech commitment, is one of the leading proponents of a circular technology economy in Europe: repairing, reusing, or recycling three million unwanted electrical items a year.
This activity runs through the same Newark repair lab, where experts meticulously assess 60,000 tonnes of unwanted tech a year: repairing and re-using what they can through reselling items as refurbished on currys.co.uk or providing them to low-income families through one of Currys’ charity partnerships. Or, if a repair is not possible, ‘harvesting’ products for valuable component parts (which can then support the repairs of other devices) before being responsibly recycled.
The tech retailer’s recycling and refurbishment schemes are covered in detail in the Sustainability 2024 report. It is one of five retailer profiles in the report with B&Q, Coachtopia, Holland & Barrett and This is Unfolded looked at.
The Sustainability 2024 market report brings together the information from RetailX’s ecommerce market reports and performance-based ranking reports with consumer sentiment and behaviour data from ConsumerX to give a rounded view of the current state of sustainability communications and services in retail and ecommerce globally.
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