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Asda trials doorstep returns from George and other retailers for grocery customers


Asda is trialling doorstep parcel returns, allowing customers in nearly 50 locations to return parcels from as well as more than 100 UK retailers, when they receive their regular grocery delivery.
In the trial, which begins this month, customers simply hand back any unwanted items they may have to an Asda home shopping driver when accepting a grocery order.

It makes use of Asda’s toyou parcel network, enabling customers to track their package from the doorstep back to the original retailer.

To use the service customers follow the process with the relevant retailer and must also have an online grocery order scheduled with Asda. On the day of their delivery, they inform the driver when accepting their food shop, who will check that the items fit into a tote and give them a receipt. Customers will then be able to track their return as usual and avoid a separate trip to process their parcel.

As well as making online returns more convenient for George customers it means that Asda’s toyou service will be available to online grocery customers in the 48 trial locations for the first time.

Simon Gregg, senior vice-president of ecommerce at Asda, said: “We know that customers increasingly want to be able to access more services more conveniently to better fit in with their lifestyle. By partnering with toyou to efficiently use space available within our home shopping vans, we’re able to offer online grocery customers an additional service that makes it simple to return items purchased via and hundreds of the nation’s favourite retailers. With many more of us now shopping for fashion items online, this trial gives customers added value when they shop with us.”

Amongst the stores taking part in the trial are Huddersfield, Wembley, Leamington Spa and Kirkcaldy.

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