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Asda trials returns collection service via grocery vans


Customers of Asda’s clothing brand George will now be able to return parcels to their grocery delivery driver through a new trial.
Initially available in York and Milton Keynes, the service will allow customers to simply hand over items on the doorstep.

Customers are sent instant confirmation of the return.

Emma Ford, senior director of operations development for online grocery at Asda, said: “We’re pleased to offer shoppers in York and Milton Keynes the option hand back items they’re not completely happy with to our Asda Home Shopping Drivers, for a simple door-to-door delivery and returns service.

“We know that visiting a local store or collection point to send unwanted items back can be tricky if customers don’t live nearby or have the time.

“As we all get used to the ‘new normal’ online shopping is still extremely popular and this latest trial gives customers the convenience of doing everything from home.”

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