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ASOS launches same-day click and collect, returns service on Leeds campus


ASOS has launched a same-day click and collect service at a UK university that allows students and other customers to order a product and pick it up that evening.
Available to customers in the vicinity of Leeds University, ASOS Instant – On Campus allows customers to order items before 12PM on a weekday and then collect them from 5PM to 7PM from the student union. Uncollected parcels are held for 10 days.

ASOS partnered with CollectPlus and On the dot to offer the service, which is priced at £2.95 for standard customers and is free for subscribers to the Premier Delivery service.

Customers can also use the CollectPlusPoint to return unwanted items to ASOS for free.

The launch follows ASOS introducing its same-day delivery service ASOS Instant to London, Manchester, Leeds and Birmingham. Using On the dot’s machine learning algorithms, its 5,000-strong fleet of couriers and an open API to display timeslots, ASOS customers are able to select delivery times to suit them.

The UK click and collect market will grow 46% over the next five years despite the satisfaction rates lagging those of home delivery, according to a new study.

In a recent interview, CollectPlus CEO Neil Ashworth told eDelivery that although home delivery will continue to take the lion’s share of fulfilment for some time, CollectPlus believes third party click and collect networks will grow much faster than either home delivery or retailers’ own click and collect options.

Image credit: ASOS

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