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Brendan Dykes

Recent Articles

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GUEST COMMENT Launch control: what customer services teams need when preparing for a blockbuster launch

Guest Comment |
24 Dec 2020
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GUEST COMMENT The success of a brand balances on customer experience

Guest Comment |
7 Jan 2020
Customer experience has become the new brand differentiator, both before and after purchase, argues Brendan Dykes of Genesys in today’s guest comment
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