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Richard McCrossan

Recent Articles

GUEST COMMENT Only omnichannel can solve customer experience woes

Guest Comment |
27 Jun 2017
It’s a problem that we’ve all experienced – trying to get through to a customer services department and being kept on hold for what...

GUEST COMMENT Three simple ways to prevent abandoned carts

Guest Comment |
29 Mar 2016
The scourge of abandoned carts continues to plague the ecommerce industry, spanning both desktop and mobile platforms.
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