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Iain Banks

Recent Articles

GUEST COMMENT Spend on your CX to win on Black Friday

Guest Comment |
29 Oct 2019
The UK and the US have always inspired each other ‘across the pond’. One of the biggest imports over the years has been Black Friday...

GUEST COMMENT Trends shaping retail experiences of the future

Guest Comment |
19 Jul 2019
In the wake of Amazon’s path to dominance and massive stores closures, retailers are witnessing a transformation of customer expectations and experience. According to...
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GUEST COMMENT Stop calling it a “retail apocalypse”

Guest Comment |
30 Nov 2018
With the recent news that John Lewis, House of Fraser and Pound World are closing stores and Sir Charlie Mayfield, chairman of the John Lewis...
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