Polina Modenova, Author at InternetRetailing

Polina Modenova

Fulfilment by design

5 Dec 2016

Polina Modenova uncovers the service offered by IRUK Top500 retailers in delivery, collections and returnsRETAILERS THAT RANK highly in the IRUK Top500 Oper

Meeting expectations?

22 Nov 2016

InternetRetailing researchers set out to find out how Top500 research findings into retail customer service measure up to what the customer actually wants. Polina Modenov

Putting the customer experience first

22 Nov 2016

Polina Modenova explains how researchers went about understanding the service that IRUK Top500 retailers offer their customers on their websites and across thei

Performing across sales channels

15 Nov 2016

Polina Modenova explains how InternetRetailing researchers assessed the ways that IREU Top500 retailers serve their European customers across channelsThe le

Engaging customers across Europe

7 Oct 2016

Polina Modenova explains how InternetRetailing researchers approached the task of understanding how Europe’s leading retailers engage with customersRetailer

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