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DispatchTrack introduces Track & Trace to compile every detail of every delivery


Last mile delivery solutions provider DispatchTrack has launched Track & Trace, a feature integrated into its platform that leverages GPS tracking and delivery status updates to provide real-time information about every delivery run or service call.

Track & Trace is designed to provide a complete, up-to-the-minute audit trail that allows businesses to track the location of orders and service units across the last mile both during and after delivery, resulting in complete delivery transparency. It’s also aims to combat false liability by enabling businesses to see precisely when and where deliveries occurred including capturing location data in areas where GPS and mobile connectivity is unreliable.

“Without thorough and accurate visibility into the last mile, it’s impossible for companies to know exactly what’s happening once their drivers are dispatched, particularly when using delivery solutions that operate independently from their routing and communications platforms,” said Satish Natarajan, DispatchTrack co-founder and CEO.

“Track & Trace seamlessly integrates into our AI-powered last mile logistics platform, giving delivery and service businesses sophisticated tools that are easy to use so operations can be managed effortlessly and confidently, while end customers receive the highest level of customer service.”

Track & Trace is able to capture massive amounts of data, organise it, and display it so users have access to the exact data they need, when they need it, in a meaningful way. Whether it’s real-time delivery data or information required for troubleshooting deliveries, users can get the data they need in just a few clicks.

Real-time visibility enables businesses to identify where problems may exist so they can take proactive, corrective action to optimise their routes and ensure customers’ expectations are met. Unlike other solutions, DispatchTrack does the hard work behind the scenes so there’s never an interruption to the performance of daily operations.

Alex Buckley, DispatchTrack general manager in EMEA and APAC, added: “Our new Track & Trace feature will truly transform the last mile for both customers and suppliers through unprecedented levels of visibility and transparency from despatch to destination.”

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