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DispatchTrack launches intelligent visibility platform for the last mile


DispatchTrack, a solution provider of right-time delivery management software, has introduced its intelligent visibility platform designed for the last mile.

The AI-powered dashboard provides actionable insights to improve and predict ETAs so businesses can proactively respond to delivery obstacles before customers are impacted.

DispatchTrack said this is the only solution that goes beyond optimisation and provides delivery, execution, and visibility in a single platform. Its intelligent visibility platform offers a dashboard with a single, consolidated view of how each delivery is unfolding in real-time and it’s instantly scalable.

The interface enables users to immediately see on-time delivery and order completion rates, the number of items delivered for the day, and the status and delivery time or ETA for each order, broken down by service unit. This consolidated view ensures everyone in the organisation has the same insight into how the last mile is unfolding, eliminating surprises and delays associated with looking for answers across multiple disparate IT systems.

Furthermore, the solution is described as easy to use and intuitive, requiring minimal training. For consumers, the platform also offers live order tracking, empowering end customers to check on order statuses and delivery ETAs in real-time. This heightened level of end customer visibility results in increased trust and confidence that items will be delivered reliably and on time.

“Given the dynamic nature of deliveries, there are so many factors affecting ETA. It’s only when you have full visibility into delivery operations that you can manage proactively,” said Satish Natarajan, DispatchTrack co-founder and CEO.

“Our dashboard is redefining last mile visibility end to end by providing the highest level of visibility and predictability so hiccups can be avoided and customer communication is proactive and straightforward, not reactive and frustrating.

“Our visibility platform offers intelligence on a single pane of glass to make decisions at the speed of business. The right control means better routing, better driver management, and better inventory insights which results in a better delivery experience. Deliveries arrive as promised, instilling brand trust.”

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