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DPD deploys AI to automate cross-border trade compliance


Parcel delivery firm DPD Group has partnered with Eurora Solutions, a provider of artificial intelligence/machine learning (AI/ML) backed cross-border trade compliance platforms, to enhance its quality and compliance processes whilst lowering the costs of customs processing.

DPD, which delivers 2.1 billion parcels yearly, will use Eurora’s AI/ML-backed platform to automate the allocation of product classification (HS) codes and compliance with the export control rules applied in the EU, UK, and the United States.

The allocation of product classification (HS) codes and export control classification (ECCN code) is a pivotal step in the export process. These classifications are needed to prove that the shipper has duly checked all restrictions and license requirements before exporting an item.

Eurora’s compliance platform processes up to 5,000 requests per second with 98% accuracy – the highest level of accuracy, speed, and automation available in the market. As there are more than 15,000 10-digit commodity codes in the EU alone, it is impossible to match this speed and cost with manual or hybrid methods, most commonly used today.

“Years of scientific research and developing machine learning capabilities have allowed Eurora to demonstrate that we are trusted by the logistics and postal industry. Eurora AI engine can find the most appropriate response from a large amount of data by learning from constantly adding data,” explained Marko Lastik, founder and group CEO of Eurora.

DPD currently delivers over eight million parcels each day worldwide, and was looking for a solution that would enhance its parcel delivery operations. “In a context where product safety and transport security processes are key, and with growing international activity, we always aim to enhance quality and compliance,” said Olivier Tsalpatouros, senior director regulatory & global trade affairs at DPD Group.

“Using AI and Machine Learning solutions will help us improve the scalability and reliability of our international operations while paving the path for future opportunities like new customer services, new geography, and further automation.”

As a next step, both companies are looking towards extending the geographical coverage of export compliance services, namely to the Middle East and Asia.

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