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Learning by example: what retailers are doing – and what others might do better

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In today's Internet Retailing newsletter, we're reporting on different ways that traders can do retail better – and, indeed, how many of them are taking steps to change their business for the future. Take holiday company Thomson, which has this week unveiled its vision of how travel retailers can bring the internet into the store in order to give customers a more relevant experience. Then there's John Lewis, which is learning from its data about what customers want, and has shared some of its findings in a new report. But there's more to learn for many, according to new research from eDigitalResearch and IMRG, which finds that retailers are set to lose £6bn in abandoned baskets this year alone, and that delivery may too often be the underlying cause. Read the stories below to find out more, and to hear the latest from retailers including Ted Baker and Next.


Today's guest comment comes from Nina Scharwenka, director at global strategy consultancy Simon-Kucher & Partners, who considers how upmarket retailers might best approach their online pricing.

If you missed a presentation that you'd like to catch up on at Internet Retailing Conference 2013, you can do so now through the post-event website. Visitors to www.internetretailingconference.com can access all the presentations that we've been given permission to share with our audiences.

Our webinars

We have an upcoming webinar to let you know about. Internet Retailing webinars are free to attend, and you can find out more by visiting our webinar page.

On November 5 at 11am, SLI Systems will investigate how a search-data-centric way of executing online merchandising can make the difference to the user experience that makes websites stand out. Use searchandising to increase ecommerce ROI will feature Ed Hoffman, VP of global sales and business development at SLI Systems. Find out more and register for the free event here.

Our events

We're now gearing up for Internet Retailing Expo 2014 (IRX 2014) in Birmingham. The event will be held on March 26 and 27 at the NEC in Birmingham, where there'll be an array of conference streams, workshops and a wide range of exhibitors showing off the latest cutting edge technologies. Watch the Internet Retailing website for the latest news on speakers and exhibitors, but registrations are already open on the IRX 2014 website.

Today's stories

Future of retail is in 'bricks and clicks': John Lewis

Thomson unveils its next-generation holiday shop

GUEST COMMENT Translating high fashion into higher profits

Delivery costs a major factor in abandoned baskets that are set to cost retailers £6bn in 2013: study

Ted Baker launches new responsive site and plans digital debut in US and Australia

Next Directory helps the fashion retailer post sales growth

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