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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Store of the future? New approaches to joining online and physical retail

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Store of the future? New approaches to joining online and physical retail
Store of the future? New approaches to joining online and physical retail
In today's Internet Retailing newsletter we're taking a look at new approaches to linking online and physical retail (otherwise known as shops). We report on the future of digital retailing, as defined by Argos. The multichannel innovator is focusing on fast collection and online browsing in its new digital concept stores.

The launch comes as Christmas selling starts to heat up ahead of next week's Cyber Monday. Today we report on predictions that UK shoppers will spend £5bn online this Christmas, and on accompanying warnings that there's a gulf between UK shoppers expectations of that all important follow-up customer service and the reality they experience.

But as well as featuring the long-established retailers and billion pound sales, we also report on a move online for the UK's oldest manufacturer, the Whitechapel Bell Foundry and how technology is bringing smaller UK retailers onto the high street. Finally, we report on new investors and new board members for Occa Home.

Read on to find out about jobs at Internet Retailing, our IRC 2013 presentation catch-up service, and about IRX 2014.


If you missed an Internet Retailing Conference 2013 presentation that you'd like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingconference.com can access all the presentations that we've been given permission to share with our audiences.

We have two positions that have opened up at Internet Retailing, a graduate researcher and a sales executive. Find out more by clicking on the links.

Our events

We're now gearing up for Internet Retailing Expo 2014 (IRX 2014) in Birmingham. The event will be held on March 26 and 27 at the NEC in Birmingham, where there'll be an array of conference streams, workshops and a wide range of exhibitors showing off the latest cutting edge technologies. Watch the Internet Retailing website for the latest news on speakers and exhibitors, but registrations are already open on the IRX 2014 website.
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