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Evri invests £1mn into AI strategy

Image © Evri

Evri is working towards smarter use of data, enhancing parcel security and optimising workforce productivity, with further investment in artificial intelligence (AI).

The courier believes this strategic investment could even see couriers testing the use of augmented reality headsets in the future.

Evri’s AI strategy focuses on three areas. First, it will work to improve customer service as AI will simplify, speed up and improve the consistency of its parcel delivery services by automating simple data collection and identification of issues. This will in turn free up Evri’s customer service team to focus on resolving more complex issues, leading to faster resolutions and a consistently higher quality of service.

Second, it will enhance parcel security through Evri implementing AI-powered tools. Using AI Evri will be able to more quickly identify, on the doorstep, if a parcel is being left in a highly safe place – as the tech will analyse data against previous delivery photos.

The enhancements will also analyse claims data, and automatically check geo-location and delivery photos to identify potentially false claims. This builds on Evri’s existing ParcelVision technology, which checks every photo couriers take, in real time, to ensure the quality of delivery photos.

Finally, Evri will use AI to optimise workforce planning by analysing data and predicting future demands. This will ensure Evri will have the right people in the right place at the right time, improving efficiency and delivery success rates.

Working in collaboration with AI consultancy Robiquity, Evri has created a ‘AI Centre of Excellence’ team.

Marcus Hunter, chief technology officer at Evri, said: “This strategy will empower our people and optimise our operations, ultimately enabling us to deliver a best-in-class experience for everyone we serve. It demonstrates that Evri is a tech-forward business and a really exciting place for new talent to work – we want to be the number one parcel delivery company globally.”

“We put a real focus on intelligent automation in the middle of 2023, and we have been supported by Robiquity for the start of this exciting journey. The team at Robiquity have been crucial in building the foundations – allowing us to move at pace with implementing the early stages of our strategy. The significant benefits achieved through Intelligent Process Automation in the first six months have given us the platform to explore other AI, with a view to implementing later technologies to help shape the future of our business.”

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